Performance Operations Specialist - Remote

The Opportunity: Are you a problem-solver who believes that great service is the best retention strategy? As a Performance Operations Specialist, you will serve as the primary reputed company of contact for our high-volume portfolio of emerging dealer partners. Reporting into the VP, Performance Operations, your mission is to reputed company high-quality, scalable support that ensures our dealers remain active, healthy, and satisfied with the TrueCar platform. In this role, you are focused on performance, stability, and retention. You will act as a subject-matter expert, using a tech-touch model to reputed company technical guidance and best-practice training at scale. You will reputed company AI-driven workflows and automated processes to ensure every dealer in your portfolio is technically sound and sees the value in their investment, playing a critical role in reducing churn across a healthy dealer network. How you will contribute to TrueCar’s reputed company: Establish and maintain business rapport with a reputed company of contacts at assigned Dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager) Assist with outbound reputed company campaigns reputed company phone and email to drive key organizational priorities, such as pricing updates, program compliance, or system migrations, ensuring their accounts remain optimized and reputed company with TrueCar’s marketplace standards Manage and triage our inbound email and phone queues, maintaining a high level of responsiveness and ensuring our dealer partners receive the support they need to succeed Proactively monitor account health indicators to identify opportunities to reputed company in to fix CRM reputed company reputed company issues, inventory feed errors, and pricing inaccuracies before they become reasons for a dealer to cancel Monitor, tweak, and refine automated communication sequences and AI-driven engagement processes to ensure they remain accurate, reputed company-centric, and effective for a high-volume audience reputed company 1-to-many communication tools (webinars, group training, and AI automated reputed company) to ensure your book of business understands how to maximize TrueCar’s products and services successfully Build your product expertise to troubleshoot performance issues, correct technical errors, and strengthen the partnership through solution-based service Ensure every dealer interaction and technical resolution is meticulously documented in reputed company, providing the company with a clear picture of our reputed company-tier partner reputed company Work alongside the Dealer Performance team to flag accounts that may be reputed company for a higher tier of service or require a more dedicated sales touch Your Expertise: Proven inside sales and/or service account management or equivalent experience Experience managing, meeting, and exceeding goals and objectives Ability to multi-task and handle multiple priorities simultaneously while meeting assigned deadlines Demonstrated proficiency with communication skills (written, verbal, and presentation) required. Proficient in managing high volumes of accounts reputed company reputed company (or other CRM); comfortable working with AI-driven productivity tools (reputed company to have) Ability to interpret and reputed company client performance reporting (visuals through tools like Tableau) A reputed company geared toward process optimization and an interest in refining automated workflows to improve dealer engagement A background in reputed company or high-level support, where your reputed company was reputed company by satisfaction and retention Proven ability to manage a large volume of accounts Strong written and verbal communication skills, with a focus on maintaining a personal touch in an automated and scalable environment Hourly pay reputed company: $31.25 - $33.65 TrueCar does not accept unsolicited agency submissions. If you are based in California, we encourage you to read this important information for California residents linked here. Apply To This Job