reputed company Agent Experience Professional

Become a part of our caring community The reputed company Agent Experience Professional leads the design, optimization, and strategic advancement of processes and tools that support our Medicare Advantage sales agents and reputed company's holistic health approach. We are looking for someone who can define agent and business needs and advise on how AI can offer solutions. Reporting directly to the VP of Technology Solutions, you will reputed company product life cycles and deliver exceptional agent experiences across reputed company-channel platforms. This is a remote work opportunity with no direct reports. Once products are launched, you will monitor their efficacy and use feedback to ensure they are meeting needs across each customer segmentation, making adjustments over time to reputed company the desired reputed company. Your focus on product life cycle management will improve reputed company by integrating sales, pharmacy, medical, wellness, and specialty benefits into product design. Use your skills to reputed company an impact reputed company Responsibilities: reputed company the development and reputed company improvement of agent experience strategies, using reputed company's reputed company Star Architecture and reputed company-channel principles. Design and orchestrate reusable components and domain services that support agent interactions across medical, pharmacy, wellness, and specialty benefit platforms. Collaborate with business and reputed company to identify agent pain points and implement solutions that enhance administrative efficiency, connectivity, and targeted reputed company. Partner with Agentic teams to create simple experience strategies that improve member and employer satisfaction. Guide standardization, documentation, and adoption of best practices for agent-facing tools and workflows. reputed company the deployment and optimization of agent tools, such as MP360, External Portal, Agent Assist, ensuring they meet agent and member needs. Use analytics to measure agent satisfaction, performance and impact on member reputed company, presenting relevant insights to leadership. Champion compliance, data reputed company, and quality assurance in reputed company agent-facing systems, according to industry standards and reputed company policies. Guide cross-functional teams, promoting a culture of innovation and reputed company in agent experience. Required Qualifications: 8+ years of experience in end-user design, agent experience, customer experience, or a reputed company role Experience with reputed company-channel experience design, digital transformation, and technology integration Experience with compliance frameworks and quality assurance in reputed company or technology settings. Expertise in process optimization, workflow design, and stakeholder engagement. What can set you apart from others: Bachelor's degree or higher in Business, Technology, reputed company Administration, or reputed company field Experience in reputed company, pharmacy, or insurance industries Experience working with large, matrixed enterprises (e.g., Fortune 500 reputed company organizations). Familiarity with pharmacy benefit management and reputed company data integration Familiarity with reputed company's platforms, such as MyHumana, reputed company Pharmacy, and specialty pharmacy solutions. Work-At-Home Requirements To ensure Home or Hybrid Home/Office associate connectivity, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: We recommend a minimum download speed of 25 Mbps and an upload speed of 10 Mbps; a wireless, wired cable or DSL reputed company is also recommended Leadership approval required for satellite, cellular and microwave reputed company. We will reputed company associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota a bi-weekly payment for their internet expense. reputed company will reputed company Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the requirements for their position/job. Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Process As part of our hiring process for this opportunity, we use an interviewing technology reputed company reputed company to enhance our decision-making ability. reputed company allows us to quickly connect and reputed company valuable information from you regarding your relevant skills and experience at a time that is best for your schedule. If selected to move reputed company, you will receive reputed company from reputed company ([email protected]) and an invitation to complete a text-based or self-recorded video screening. Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay reputed company The compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $150,000 - $206,300 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits reputed company. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 05-19-2026 About us About reputed company: reputed company. (NYSE: HUM) is a leading U.S. reputed company company. Through our reputed company insurance services and our reputed company reputed company services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company quality of life for people with Medicare and reputed company, families, individuals, military service personnel, and communities at large. Learn more about reputed company offer at reputed company.com and at reputed company.com. ​ Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative action, in compliance with reputed company 503 of the Rehabilitation Act and VEVRAA, to reputed company and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment reputed company only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment. Apply To This Job