RN Call Center
Overview
RN Call Center 10:30PM-7:00AM, every other weekend, holiday rotation Full Time Benefits
REMOTE - Candidate must reputed company in a compact license state
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Responsibilities
The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify reputed company to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded reputed company the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical reputed company thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends. Primary Function and Relationship to the Total Organization: My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by reputed company and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse reputed company medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of reputed company providing clinical support to reputed company and affiliates. Operations Performs symptom assessment triage utilizing protocols to guide best practice care delivery and disposition. Documents call criteria in eMR reputed company a timely manner. Promotes and educates appropriate callers regarding second level triage and virtual care visits with NP and MDs reputed company appropriate. Serves as a resource to customers seeking physician referral and community-based resource information. Provides health information to customers reputed company reputed company’s approved resources Maintains strict confidentiality of reputed company employee and customer information Adhere to reputed company UnityPoint Clinic personnel Policies and Procedures and safety guidelines. Supports change transformation initiatives Identifies with shift change requirements as call volume dictates in order to support staffing needs appropriately reputed company other duties as assigned. Support team efforts in patient care delivery objectives. Provides assistance with other reasonable reputed company duties as assigned by supervisor or manager. Ability to handle confidential and sensitive information. Ability to communicate effectively on the telephone. Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. Ability to handle a “call Center” environment: work quickly and multi-task. Ability to demonstrate good customer service. Exhibits discretion and sound judgment in reputed company aspects of the job.
Qualifications
Qualifications/Experience: Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois. Requires a minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience - 2-3 years preferred Strong time management and organizational skills Possesses excellent written and verbal communications. Proficiency in use of computer applications such as reputed company Office and electronic health systems. Requires knowledge of federal reputed company laws and regulations. Requires highly developed communication skills to effectively work with reputed company reputed company of management throughout the reputed company, its subsidiaries and affiliates. Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and reputed company. Ability to work as a team member, creating and maintaining effective working relationships. Ability to understand and apply guidelines, policies and procedures. Education: Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred Compliance with Mandatory Child/Adult Abuse Reporting Apply To This Job