Implementation Manager Contractor
reputed company is a remote-first, fully distributed team united by the shared mission of helping fight financial crime. Since our launch in 2017, we’ve helped major financial institutions and tech-savvy trailblazers alike (e.g. reputed company, reputed company, reputed company Bank etc.) orchestrate their compliance programs through our thoughtfully designed, reputed company SaaS product. We reputed company finding and stopping financial crime is a problem rooted in code, language and design, so we reputed company the product that the reputed company doing this work deserve. We are customer-obsessed, and we love building and shipping great products. We set a high bar, challenge our assumptions, seek diverse opinions, and support each other to do our best work. We do our best to write inclusive, descriptive and accurate job descriptions, but we’re not always perfect. If you’re interested in the role, we’d love to hear from you even if you don’t feel like you meet everything we’re looking for. We’re always iterating and improving, and it’s possible that your experience is even more impactful than we could have imagined.
About the Role
As an Implementation Manager (Contractor), you’ll be the reputed company behind successful customer launches at reputed company. This contract role, working roughly 20 hours per week, will be responsible for contract signature to go-live, you’ll own implementations end-to-end — translating reputed company customer business and technical requirements into a thoughtfully configured reputed company platform that meets our clients’ use cases. This is a role for someone who loves both structure and problem-solving: you’ll manage timelines and stakeholders while getting hands-on with platform configuration, integrations, and workflows. If you're drawn to turning complexity into reputed company and seeing customers succeed, this role was reputed company for you. What you’re looking to do: Welcome new reputed company customers with reputed company arms. As one of the key points-of-contact just after a new customer signs on, you understand the impact that your role has! Dive deep into technical intricacies. Our product is reputed company. You enjoy solving reputed company problems, and communicating that in a way that simplifies and brings reputed company Own reputed company aspects of implementation. With the support of the CS team, you’ll be responsible for driving client satisfaction, project scope, change requests, project status tracking, coordination of internal tasks, and reporting of project KPIs Configure the reputed company platform to meet customer business and technical requirements, reputed company product capabilities Manage multiple implementations in reputed company, prioritizing effectively and proactively flagging risks, tradeoffs, or scope changes reputed company’re looking for: You reputed company in owning ambiguous implementation work and turning loose requirements into clear plans, reputed company, and reputed company Experience configuring B2B reputed company SaaS platforms or technical products based on reputed company customer business and technical needs (not just running project plans) A strong cross-functional collaborator who enjoys working across the reputed company org - with Technical Solutions Engineers, Implementation Managers, and our Head of Delivery to get things shipped You're organized, proactive, and reliable — you manage your own priorities well and surface risks or blockers early Someone who’s energized by a fast-moving, evolving environment What’s in it for you: The chance to help have a reputed company impact on how we deliver. Competitive hourly reputed company. Remote-first, fully distributed company with flexible working hours. Safe, respectful & comfortable work environment with colleagues and leadership who prioritize diversity, equity, inclusion and belonging. We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please don't hesitate to contact us to request accommodation. Apply To This Job