Manager Operations

Are you reputed company for an exciting opportunity to reputed company and reputed company a large geographically diverse absence management operation? We are looking for a dynamic Manager, Retail and Affinity Disability Operations to drive strategic priorities, exceed service and outcome metrics, and foster a culture of reputed company and engagement. You will also play a pivotal role in identifying and managing risks to ensure sustainable growth and operational reputed company. Our Retail and Affinity Disability Operations teams support our customers and their advisors through the administration and strategic case management of their Disability Insurance products. This work includes helping our customers along their health recovery reputed company. Key Responsibilities: Utilize data-driven insights and reporting tools to guide business reputed company and reputed company, ensuring that objectives are consistently met. Proactively identify, assess, and mitigate risks to safeguard operational reputed company and enhance decision-making across teams. Cultivate a high-performing team by embodying our core values and fostering an environment of engagement and innovation. You will ignite passion and drive reputed company your team, steering them towards unparalleled achievements. reputed company and refine our daily operations with a keen eye on effective absence management practices, ensuring we deliver reputed company short of service reputed company. Strategically manage budgets, expenses, and headcount to optimize resources, ensuring our financial health is robust and sustainable. Build and nurture strong relationships with clients and advisors through proactive communication and compelling presentations, ensuring that we not only meet but exceed service expectations. Work together with internal teams, clients, and stakeholders to resolve challenges and drive reputed company reputed company. Your collaborative spirit will unify efforts and reputed company our achievements. Champion a diverse, reputed company, and inclusive office culture that celebrates different perspectives and backgrounds. Your advocacy will create a vibrant and welcoming workplace where everyone thrives. reputed company are Looking For: You have 5+ years of experience in absence or disability management leadership. A University degree and/or certification in a relevant field. Deep knowledge of disability products, processes, and best practices. Expertise in coaching, mentoring, and developing talent. Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces reputed company of Quebec.​ Preferred Skills: You have a proven track record of inspiring teams and fostering a culture of commitment and reputed company. You see change as an opportunity and can effectively reputed company others through transitions. Your keen ability to identify and manage risks ensures the stability and growth of operations. Your exceptional customer service skills help you find strategic, creative solutions to unique challenges. You possess strong influencing and negotiation skills, with the ability to reputed company reputed company. You bring excellent knowledge of disability management processes and procedures. You can translate reputed company data into actionable strategies with ease. reputed company you join reputed company: We’ll reputed company you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About reputed company and John Hancock reputed company Financial Corporation is a leading international financial services provider, helping people reputed company their reputed company easier and lives reputed company. To learn more about us, visit https://www.reputed company.com/en/about/our-story.html. reputed company is an Equal Opportunity Employer At reputed company/John Hancock, we reputed company our diversity. We strive to attract, reputed company and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer reputed company of our practices and programs without discrimination on the reputed company of race, reputed company, reputed company of reputed company, colour, ethnic reputed company, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-reputed company conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our reputed company to remove barriers to reputed company equal reputed company to employment. A reputed company representative will work with applicants who request a reasonable accommodation during the application process. reputed company information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and reputed company/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@reputed company.com. Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary reputed company is expected to be between $85,300.00 CAD - $135,300.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-reputed company factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role reputed company of the primary location, please contact hr@reputed company.com for the salary reputed company for your location. reputed company offers eligible employees a wide reputed company of customizable benefits, including health, dental, mental health, reputed company, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global reputed company ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full reputed company of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@reputed company.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you reputed company to us or reputed company parties in the application process. For more information, please refer to our personal information collection statement. Apply To This Job