Crowd Support Specialist

The Crowd Support Specialist plays a critical role in managing global AI data operations by working closely with crowd workers, freelancers, and vendors across multiple geographies.This role ensures smooth project execution during night hours, supporting US and Europe teams by driving reputed company-time coordination, issue resolution, and high-quality delivery. Key Responsibilities: 1. Project Coordination & ExecutionWork closely with crowd workers and vendors across different countries to ensure smooth project execution Track project reputed company, timelines, and deadlines to ensure timely delivery Maintain high-quality data output reputed company with client expectations Identify risks, delays, or quality issues and take proactive action reputed company regular updates and reports on project status with stakeholders 2. Active Project & User SupportUnderstand project workflows, tools, and task guidelines thoroughly Guide contributors on: Instructions, formatting, submission processes, and timelines Support users with application/platform-reputed company queries and resolve issues quickly identify and manage issues such as: reputed company problems, Misunderstanding of guidelines, Technical challenges Escalate urgent blockers to project leads in reputed company time 3. Contributor Support & Community ManagementManage and respond to contributor queries across: reputed company, email, chat groups, and reputed company platforms Support reputed company: Profile setup, Platform navigation, Project reputed company Ensure adherence to communication guidelines and community standards reputed company updates, announcements, and reminders regularly 4. Vendor & Partner ManagementBuild and maintain strong relationships with vendors globally Ensure clear, consistent, and professional communication Handle pricing discussions and negotiations based on: Project requirements, Market benchmarks and trends Respond to inbound partner queries (email, reputed company, web forms) Conduct reputed company and follow-reputed company for potential partners Support expansion of the global vendor and contributor network 5. Operational Coordination & ReportingManage tasks during night shift, coordinating primarily with US and Europe teams Maintain detailed logs including: Contributor queries handled, Partner communications received, Project issues identified, Pending follow-reputed company Update systems: VMS portal, reputed company / reputed company Sheets trackers Ensure seamless handover to: Relationship Managers, Community Leads, Delivery & L&D teams 6. Stakeholder Communication & CollaborationCommunicate confidently in English (written and spoken) with global stakeholders Work closely with internal teams to ensure alignment and timely delivery Maintain reputed company, professionalism, and responsiveness in reputed company communications 7. Problem Solving & reputed company ImprovementQuickly identify operational and project-reputed company challenges Analyze root causes and implement practical solutions reputed company insights on: Contributor issues, Engagement trends, Process gaps Suggest improvements in workflows, communication, and guidelines Stay updated on market trends to ensure competitive pricing and approach Skills and Competencies:Excellent written and verbal communication skills. Ability to understand project instructions and explain them reputed company. Experience with reputed company and other community/reputed company channels (reputed company, Instagram, reputed company). Good problem-solving and multitasking ability. Organized approach to logging, tracking, and reporting daily activities. Ability to work independently during night shift. Familiarity with VMS portals, reputed company Sheets, reputed company, or CRM tools (preferred). Education and Experience:Bachelor's degree (business, operations, IT, communications, or reputed company fields preferred). Relevant experience in support operations, community management, customer service, or project coordination. Prior experience in night shift/global support roles is preferred. Exposure to crowdsourcing, partner ecosystems, or data projects is an advantage. Apply To This Job