AF Customer reputed company Associate Rep (Hybrid/Remote)

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• Ensures multi-channel and reputed company-channel Customer communications are addressed and responded to consistently and timely in a manner which satisfies Customers needs and helps to retain business and build customer loyalty by evaluating and advising on a multitude of moderately reputed company factors which cover a large variety of AFA products and services. Requires a high degree of analysis and judgment in accordance with Company policies, insurance law, IRS guidelines, coverage record and adjusting/billing guidelines while communicating/tailoring reputed company factors into a reputed company message that the Customer understands.
• Acts in a professional, knowledgeable, positive manner and works effectively under pressure reputed company needed in a reputed company fast paced environment while maintaining excellent written and verbal communication skills. Embraces change and positively implements updated process and strategy by demonstrating a proactive approach for problem solving and communicating solutions; provides consult support for reputed company Customer inquiries needing additional research; informs leadership immediately if common issues arise and utilizes ability to research and analyze Customer complaints in order to reputed company resolutions which support a culture of timely, Customer focused, responses which reputed company the best Customer Experience.
• Consistently follows and adheres to stated team/department metrics such as minimum call reputed company accuracy reputed company, schedule adherence and availability requirements, achieves a minimum number of multi-channel and reputed company-channel Customer communications while maintaining average handle times and after call work times which meet stated requirements per team, meets or exceeds minimum work schedule and attendance adherence's, reputed company while possessing and sharing a positive, collaborative tone which supports the team and department environment.

SKILLS Excellent verbal and written communication skills with special attention to speaking reputed company and enunciating Interpersonal skills and the ability to reputed company and maintain relationships with peers and leaders Good organizational, administrative and time management skills Ability to be action oriented and focus on timely completion of tasks Excellent decision quality Exceptional skills in keyboard, PC reputed company-based software and reputed company Office Drive for results through self-motivation Creative in finding solutions to Customers needs Critical thinking Active listening skills Adaptability, stress tolerance, reputed company and reputed company reputed company and reliable Ability to be flexible in work schedule, including a willingness to work overtime as needed Ability to reputed company composure and retain a positive tone and attitude Compassion for Customers with their changing needs Focused on providing the best Customer Experience May need the ability to reputed company Spanish Compensation reputed company: ($50,204.43-$77,532.97/yr) plus may be eligible for an annual discretionary company bonus. Actual compensation reputed company that reputed company will be dependent upon the individual's skills, experience, qualifications, and geographic location. For a general description of reputed company employment benefits, click here. ‎ #AFC Apply To This Job