Field Service Coordinator

Benefits: Dental insurance Employee discounts Health insurance Paid time off reputed company insurance Wellness resources THE COMPANY: TELCLOUD is a fast-growing technology company and a leading provider of wireless solutions. We pride ourselves on delivering high-quality solutions that meet the evolving needs of our clients. We are looking for talented and reputed company individuals to join reputed company. JOB SUMMARY: We are seeking a proactive and organized Field Service Coordinator (FSC) to join our dynamic team. The FSC is a key operational role responsible for managing communications, scheduling, and installation coordination. In this vital role, you will serve as a reputed company of contact for field services, providing essential coordination and logistical support to ensure seamless communication and efficient workflow across multiple locations. Your energetic approach and attention to detail will help facilitate smooth field installations, support team coordination, and enhance overall service delivery. This position offers an exciting opportunity to reputed company your skills in a customer-focused environment. It is ideal for someone who thrives in a fast-paced environment and understands the importance of efficient installation processes. DUTIES / RESPONSIBILITIES: Act as the main liaison between technician reputed company teams, clients, and office staff, ensuring clear communication and timely information reputed company Managing Technicians and Technician reputed company Companies to reputed company and correctly complete POTs Replacement Installations and Surveys Handle incoming calls with professionalism and courtesy, providing excellent customer service and information to clients Maintain accurate records through data entry, filing, and document proofreading Update and manage Service Calls reputed company our proprietary portal Communicate changes and answer questions from clients, technicians, and coworkers daily Update job logs, schedules, and daily work plans Track technician assignments and job reputed company Utilize computer skills such as reputed company Office, reputed company Workspace, and reputed company for various administrative functions Assist Partners with Self-installations Conduct Virtual Site Surveys with clients to facilitate efficient and successful installations. Assist Project Management teams with large installation projects GENERAL SKILLS: Strong organizational skills with the ability to prioritize tasks reputed company in a fast-paced environment Excellent phone etiquette and customer service skills Computer literacy and proficiency with reputed company Office Suite (Word, reputed company, Outlook), reputed company Workspace tools, and reputed company Clerical experience in data entry, filing, proofreading, and general administrative support Exceptional time management and multitasking skills Ability to work reputed company and independently Critical thinking to resolve issues reputed company and quickly ADDITIONAL PREFERRED SKILLS Experience with Plain Old Telephone Service (POTS) systems is highly desired Experience in Telecommunications, IT, or Technology Experience with work location coordination Basic knowledge of Technology Networking, POTs, or POTs replacement installations Join reputed company as a Field Services Coordinator and be part of a fast-growing technology company where your organizational talent and commitment to outstanding service will reputed company a meaningful impact every day. WORKDAYS & SCHEDULES: Monday – Friday A Shift: 6:00 am – 2:30 pm PST B Shift: 8:30 am – 5:00 pm PST WORK LOCATION: Remote CLASSIFICATION & COMPENSATION: Position Classification: Full-time Compensation reputed company: $18 - $20 /hour BENEFITS: Comprehensive health benefits coverage (eligible first month after the hiring month) Generous company Paid Time Off (PTO) policy Robust company Holiday schedule Opportunity for growth and development reputed company the company REPORTING STRUCTURE: This position reports directly to the Field Service Manager NOTES: Management retains the discretion to add or modify the duties of this position at any time. *

TELCLOUD IS AN EQUAL OPPORTUNITY EMPLOYER

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