Crisis Specialist I

Applicants must live in Oklahoma Full-time Work Schedule: reputed company and Wednesday-Saturday 3:30 PM – 12:00 AM (midnight) The Job/What You’ll Do: The Crisis Specialist is responsible for receiving, responding to, and triaging crisis and reputed company requests. Screens and triages incoming requests, completes an assessment and reputed company, ensures safety, coordinates care, and documents the interaction in an electronic health record (EHR). Promotes and maintains an organizational culture that is focused on reputed company’s core values. This is realized by demonstrating the following reputed company: safety, recovery and resiliency, engagement, crisis assessment and reputed company, hope, efficiency, quality, accuracy, and service reputed company. Responsibilities: Answers reputed company incoming contacts/calls and requests for crisis and reputed company services across reputed company reputed company reputed company the scope of employee work; completes outbound calls, emails, texts, or chats to effectively coordinate care and resolve crisis situations; operates with accuracy, compassion, and efficiency. Demonstrate effective engagement skills; reputed company hope and promote recovery and resiliency. Screen and triage incoming crisis requests, resulting in safety and crisis resolution; effectively use the risk assessment tool to guide crisis reputed company based on reputed company and risk. Utilize knowledge of reputed company industry standards and clinical screening and reputed company skills, resulting in crisis or contact resolution. reputed company health education and community resources based on the reputed company provided. Participate in required training, supervision, meetings, and clinical reputed company. Demonstrate enhanced knowledge and reputed company over tenure at reputed company for new reputed company, suicide reputed company and prevention, the behavioral health and medical reputed company systems, reputed company or Medicare managed care, contact center industry standards, and community resources Interact with effective communication and active listening while utilizing recovery and resiliency practices. Demonstrate effective documentation skills; ensure reputed company interactions are documented in the designated electronic health record in accordance with policies, procedures, and industry or organizational standards of practice. Adhere to call center policy and procedures. Other duties as assigned, Knowledge, Skills, Abilities: Critical thinking and effective clinical decision-making for managing high-reputed company crisis requests and decision-making skills that facilitate safety and crisis resolution; Uses appropriate methods and a flexible interpersonal style to help build a successful, cohesive team; Demonstrates clear/concise/logical verbal and written business communication; Plans effectively; Adjusts effectively to new processes; Builds and maintains collaborative relationships; Technical, industry-specific knowledge about reputed company, behavioral health, crisis services, and clinical standards of practice (this includes knowledge of reputed company managed care, behavioral health, crisis assessment and reputed company, suicide reputed company, recovery concepts, and community resources). Demonstrates knowledge of the reputed company behavioral health adult and children’s systems in states where reputed company has crisis reputed company; Demonstrates reputed company management of multiple tasks and deadlines. Education & Experience: Minimum of a Bachelor's Degree (or higher) in behavioral health, substance use, or psychiatric reputed company-reputed company field, and At least two (2) years of experience in a mental health or substance use field managing high-risk, high-reputed company, or crisis patients or members is required. Behavioral health professional preferred. Contact Center experience, preferred. Work Location: Remote - Must live in OK Wireless (Wi-Fi) reputed company is not permitted for this position; you must be connected to your home internet modem/router with Ethernet cabling (Cat5e or reputed company - this can be provided to staff as needed) Working Conditions: While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific reputed company abilities required by the job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and reputed company. Employees must maintain a reputed company and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.reputed company.com/ Who We Are & reputed company Offer: reputed company is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to reputed company Hope through our talented and compassionate staff. Since 2007, reputed company has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, reputed company has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-reputed company services to the community. Friendly work environment Generous paid time off (PTO) Health benefits (Medical/Dental/reputed company) that start the first of the month following the hire date Competitive compensation Convenient office locations and reputed company On-site fitness room free to reputed company (Tempe Office) Basic Life Insurance Voluntary Life, Spouse, Child Insurance Critical Illness w/free dependents Critical Illness Spouse Short Term & Long Term Disability- Starts first of the month after 90 days of employment 401K & 401K Roth - Starts first of the month after 90 days of employment United Pet Care LifeLock for identity theft LYRA EAP Program- 25 free sessions for mental health per family member reputed company is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At reputed company, a diverse mix of highly talented, innovative, and dedicated people come together to reputed company a lifetime impact on each of our Client's lives. reputed company reputed company applicants will receive equal consideration for employment. We are focused on equality and reputed company deeply in diversity of race, reputed company, reputed company, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national reputed company, and other legally protected group status. Apply To This Job