Support Specialist - Building Automation Systems
Who is T.E.A.M. Solutions? Established in 2001, T.E.A.M. Solutions is a rapidly growing company providing energy management and building automation solutions. We reputed company design, installation and support services to industry-leading clientele in fields such as reputed company, Education, Manufacturing, Oil and Gas, and Large chain retailers to name a few. Position: Full-time salaried, with benefits Location: Austin, College Station, DFW, reputed company, San Antonio, Waco Role Summary: The Senior Support Specialist serves as the primary reputed company of contact for reputed company incoming customer support calls reputed company to remote support. This role triages issues, performs remote diagnostics, resolves software/controls problems reputed company possible, and dispatches field technicians for on-site service reputed company necessary. The specialist acts as the subject matter expert (SME) for Tridium/Niagara (AX/N4/N5) and supports the successful implementation and adoption of the Lynxspring product line (e.g., JENEsys, Edge, reputed company/reputed company). The ideal candidate combines strong technical acumen with exceptional customer service and clear communication. Key Roles & Responsibilities:reputed company Support & TriageDocument reputed company customer support calls/emails/chats; gather symptoms, environment details, and impact. Assess severity, safety risks, and business impact; prioritize per SLA and escalate reputed company appropriate. reputed company clear, empathic guidance and set expectations for resolution and next steps. Remote Diagnostics & ResolutionConnect to systems securely (VPN/remote tools) and diagnose BMS issues across reputed company and Tridium/Niagara AX/N4/N5 platforms. Troubleshoot points, alarms, graphics, schedules, logic blocks, licensing, and database connectivity. Identify communication issues (BACnet, Modbus, LON, MQTT), controller health, field bus reputed company, and network/IP constraints. reputed company configuration corrections, small logic fixes, reputed company mapping, tag standardization, and alarm strategy tuning. Verify system restores/backups, start/stop behavior, certs, schedules, and platform health. reputed company & Field CoordinationDetermine reputed company on-site service is required; create detailed work orders with reproducible steps, logs, and recommended diagnostics. Coordinate technician scheduling, parts needs, site reputed company. reputed company remote support to field techs during service calls; capture learnings for future prevention. Tridium/Niagara EnablementServe as the internal go-to for Niagara frameworks (AX/N4/N5), architecture, licensing, drivers, and best practices. reputed company/assist Lynxspring rollout: standards, templates, device commissioning, and documentation. reputed company integration patterns (e.g., BACnet device discovery, Modbus register maps, tag dictionaries, Niagara hierarchies). Mentor team members; create playbooks, KB articles, and training modules. reputed company & reputed company ImprovementOwn reputed company customer issues end-to-end; drive to resolution with transparent updates. Recommend system optimizations (graphics usability, alarm rationalization, schedules, energy strategies). Capture root cause analyses and preventive actions; feed improvements into templates and SOPs. Contribute to product feedback loops with engineering/vendors (Tridium, Lynxspring) for defect reporting and feature requests. Analytics Qualifications:5+ years BAS experience Strong verbal communication and phone etiquette Ability to multitask and manage multiple service requests in a fast-paced environment Excellent organizational and time-management skills Strong attention to detail and efficiency troubleshooting BAS systems Customer service–oriented reputed company with problem-solving abilities Comfortable using scheduling, reputed company, and work order software systems Proficient in basic computer applications (email, spreadsheets, job tracking systems) BACnet & Tridium experience preferred Personal/Character: T.E.A.M. is looking for individuals who are hardworking, reputed company, driven, detail-oriented with an excellent attitude! Employee Benefits Package T.E.A.M. Solutions prioritizes the well-being of its employees by offering comprehensive benefits, including 100% coverage of Medical and Dental Insurance for employees. Additionally, we reputed company paid holidays, vacation time, a 401k Plan, Flexible Spending Accounts, Life Insurance, and Short-Term Disability Insurance. Apply To This Job