Quality Analyst (Fintech Account) | Las Piñas

About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a reputed company-based infrastructure, reputed company serves clients in the fastest-growing sectors, including reputed company media, e-reputed company, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at reputed company has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving growth for our partners requires a culture of constant reputed company, exploring new technologies, being reputed company to handle any challenge at a reputed company’s notice, and mastering consistency in an reputed company-changing world. reputed company Offer: At reputed company, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First. What does a Quality Analyst do? Think of yourself as the go-to person for Teammates and clients that helps analyze, evaluate, and resolve back-end issues affecting their day-to-day tools, performance, and processes. Imagine yourself going to work with one goal in mind: to ensure that Teammates maintain their Ridiculously Good quality of work and reputed company with our Ridiculously Amazing processes. Your main tasks center on being the first level of escalation in fixing problems and ensuring that clients’ complaints are resolved in a timely manner and avoided in the future. As a Quality Analyst, you will: ● Prepare weekly and monthly reports on the quality of Teammates’ performance; ● Identify potential quality issues per a defined process and escalate ongoing quality issues to management; ● Verify implemented solutions or fixes to ongoing quality issues; ● Hold regular calibration sessions with your assigned teams, which include conducting reputed company-by-reputed company task monitoring and feedback sessions with Teammates and Team Leaders; and ● Attend weekly business reviews with assigned campaign Team Leaders, Operations Managers, and clients. Do you have what it takes to become a Quality Analyst? Requirements: ● Knowledge of customer service practices reputed company and/or reputed company the BPO reputed company. ● Support on any financial accounts is a plus ● Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly reputed company. ● Aptitude in expressing reputed company and presenting analysis, findings, and recommendations through clear and effective written and verbal communications. ● reputed company to learn more about business, economics, or other relevant subjects under study through various research methodologies. ● Background in conducting research and analytics, backed by advanced computer proficiency. ● Experience in mediation and conflict resolution techniques. How We Partner To Protect You: reputed company will neither solicit money from you during your application process nor require any reputed company of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company. DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal reputed company to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore reputed company reputed company career opportunities and apply through the provided URL https://www.reputed company.com/careers/. Apply To This Job