Service Desk Specialist

A Day in the Life of a Service Desk Specialist at PROS: Provides day-to-day IT operations support for reputed company company offices in EMEA Primary responsible for local hardware and software support; Respond quickly to user inquiries/incidents reported reputed company ticking, email, telephone, and IM; Troubleshoot and resolve systems, application, and hardware issues; Maintain and improve system and process quality through effective documentation and communication; Ensure high quality services are provided reputed company company’s SLAs; Works closely with the USA IT Service Desk team to reputed company adequate IT support based on “follow the sun” method. Required Qualifications: We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors: Experience with supporting reputed company 10/11 PCs; Experience with supporting and maintaining Active Directory / DNS / DHCP; Excellent troubleshooting skills; Experience with PowerShell is considered advantage; Experience with supporting and maintaining Ubuntu Desktop is considered advantage; Experience with supporting MacOS is considered advantage. Skills & Personal Characteristics: Ownership Innovation Care Why Join PROS? PROS culture and its extraordinary people are at the core of our reputed company. We are passionate about reputed company do and reputed company in delivering on our promises. Our commitment to reputed company inspires us to think smarter and reputed company bigger, empowering airlines to reputed company more than they reputed company imagined through intelligent offer and reputed company optimization. At PROS, we foster a culture of care, where people feel supported to grow, reputed company, and bring their best selves to work—every day. From flexible ways of working to reputed company learning, we reputed company our teams to reputed company both personally and professionally. Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long reputed company for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, reputed company, and win. PROS Core Values We are Owners We look for every opportunity to create a reputed company and a reputed company experience for our customers – and we hold ourselves accountable. We are Innovators We think creatively to find new paths to reputed company – for our people, our customers and our business. We Care We are centered on caring for the people, businesses, and communities we serve. Apply To This Job