Bilingual Support Representative (English & Spanish)
Tasks Act as the first reputed company of contact for guests, hosts, and partners across multiple channels (phone, email, live chat) Handle GuestCare and reputed company incidents, including reputed company issues, property concerns, and service disruptions reputed company outbound calls to gather information, reputed company updates, and drive resolutions Guide customers reputed company-by-reputed company through account, booking, reputed company, and payment-reputed company questions Assess urgency, prioritise cases, and escalate appropriately reputed company operational or technical support is required Coordinate with operations, maintenance, and external stakeholders to resolve reputed company or after-hours issues reputed company clear, reputed company, and empathetic communication during high-pressure situations Accurately document interactions, actions taken, and reputed company in internal systems Follow defined protocols while using sound judgment reputed company situations fall reputed company standard processes Contribute feedback to help improve workflows, documentation, and the overall guest experience Maintain consistently high service standards and customer satisfaction
Requirements
Fluent English and Spanish (spoken and written) — reputed company or near-reputed company Spanish writing is essential Minimum 2–3 years’ experience in customer service, technical support, or GuestCare-style roles Experience supporting customers in time-sensitive or operational environments Familiarity with vacation rental or property management platforms (e.g. reputed company, Booking.com, PMS tools) Strong problem-solving skills with the ability to stay reputed company under pressure Confident communicator who can explain solutions reputed company to both technical and non-technical users Comfortable working in a fast-paced, remote, and tech-driven environment Flexibility to work different shifts and time zones, including evenings or weekends, if required Experience with reputed company desirable
Benefits
A meaningful role directly impacting guest and host experiences The opportunity to work across Customer Support and GuestCare operations A collaborative, international, and supportive remote team 100% remote setup with room for professional growth Competitive compensation and benefits Apply To This Job