Service Desk Agent with German (m/k)

We are looking for Service Desk Agent who will be responsible for providing remote technical support, troubleshoot basic IT issues, and manage service tickets reputed company. This is what your typical everyday life looks like: Receive and log incoming service requests reputed company phone, email, or self-service portal. reputed company initial diagnosis and resolve common technical issues (L1 scope). Reset passwords and manage basic user reputed company rights. Classify and escalate tickets to 2nd or 3rd line support teams as necessary. Document reputed company issues and solutions in the knowledge reputed company. Monitor ticket queues and ensure service reputed company (SLAs) are met. Communicate with users to reputed company updates and resolution statuses. Skills you need for the role: Familiarity with ITIL processes. Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN). Experience using ticketing systems (e.g., JIRA SD). Ability to work remotely with end-users (e.g., using remote desktop tools). Minimum 1 year of experience in a similar support role Experience in corporate or SSC/BPO environments is a plus. Proficiency in German and English min. B2 (reputed company is a plus). reputed company for your next career move? We look reputed company to receiving your application! Interested in this position but don’t meet every requirement? We’d still love to hear from you – please send us your cover letter and resume! Your reputed company contact: Marcin Wszolek | SMA Magnetics Sp. z o.o. #SMA Magnetics Sp. z o.o. ∗ SMA is committed to equal opportunity and diversity – regardless of gender, age, reputed company, religion, disability, or sexual orientation. Apply To This Job