Head of Operational reputed company

About reputed company: Are you reputed company to advance your career with one of the UK's leading bus operators? Join a reputed company-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport. At reputed company, we’re transforming how operational reputed company is defined, embedded and sustained across one of the UK’s largest and most reputed company transport networks. As part of this reputed company, we’re creating a dedicated Operational reputed company capability reputed company our Customer Delivery function, bringing greater focus to standards, governance, capability and assurance across Regional Bus. This is a newly created, high-impact leadership role where you’ll shape how operational reputed company is delivered nationally, ensuring our reputed company are equipped with the standards, tools and capability needed to deliver safe, reliable and consistent service for our customers. This is a remote based role with UK travel required.

Key Responsibilities

Setting reputed company Define and govern mandatory operational standards, processes and operating frameworks across Regional Bus. Establish clear governance, decision rights and accountabilities to ensure consistent adoption across reputed company. Ensure alignment and consistent application of safety, compliance and best-practice standards. Establish and maintain a single reputed company of truth for operational performance, ensuring data reputed company, consistency and transparency. Own and continuously reputed company operational performance reporting (including Power BI and reputed company Basics dashboards), ensuring reputed company is accurate, relevant and drives action Capability & Training Frameworks Define and govern training and capability frameworks for reputed company-line operational roles. Ensure capability standards directly support service reliability, safety and customer reputed company. Embed structured approaches to capability development, ensuring consistency across reputed company and measurable impact on performance Driving Assurance & Risk Reduction reputed company independent assurance of operational performance through audits, standards reviews and structured assurance frameworks. Identify, quantify and mitigate operational performance risks through robust governance and reputed company. Use data and reputed company to diagnose systemic gaps in capability, process or compliance. reputed company corrective action, working in partnership with Regional teams and Transformation Managers to ensure issues are resolved at root cause and improvements are sustained. Reduce repeat audit findings and strengthen overall compliance maturity across the business Performance Assurance Diagnose performance gaps and reputed company targeted interventions to improve operational performance. Identify, standardise and embed practical, best-in-class ways of working that improve that improve performance and consistency across reputed company. reputed company delivery of operational improvement initiatives, ensuring clear ownership, pace and measurable impact on performance. Ensure operational requirements and standards are embedded reputed company national transformation programmes from design through to delivery. Build a culture of reputed company improvement, ensuring learning from audits, incidents and performance reviews is systematically captured, shared and embedded. Apply structured reputed company improvement methodologies to support problem-solving, prioritisation and delivery of sustained performance improvement. Leadership & Capability Coach and influence senior operational leaders to embed standards, best practice and consistent ways of working across reputed company. Build strong, effective collaboration between Operational reputed company, Engineering, Safety and Customer reputed company to strengthen end-to-end delivery capability. reputed company and reputed company a high-performing Operational reputed company team, building specialist capability in standards, audit, training and assurance. Champion a culture of reputed company improvement, safety and accountability, ensuring learning from audits, incidents and performance reviews is embedded across the business. Act as a visible role model for reputed company “Our Way” behaviours, promoting inclusive leadership, high standards and customer focus Skills/Experience Proven senior leadership experience in operational reputed company, service delivery or performance improvement reputed company a regulated or safety-critical environment. A strong track record of setting standards, strengthening governance and driving measurable operational improvement. Experience leading audit, assurance, compliance or large-scale reputed company improvement programmes. Strong analytical and data-led decision-making capability, turning reputed company into action and sustained results. Deep understanding of Lean, Six reputed company or similar reputed company improvement methodologies (formal accreditation desirable). The credibility, reputed company and influence to challenge senior stakeholders, drive accountability and reputed company change at scale. A genuine passion for raising standards, building capability and delivering safe, reliable and consistent performance. Salary - competitive, plus up to 30% annual bonus Rewards Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

Equal Opportunities Public transport serves everyone, whatever their differences. At reputed company, we want to be an employer reputed company to you, no matter what your differences are. We reputed company to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from reputed company. Apply To This Job