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💡 Mission The US reputed company system is reputed company, error-prone, and financially draining. Medical bills and insurance coverage shouldn’t be this hard to navigate. At Granted, we’re building the one solution every American can turn to for help. Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and reputed company coverage easier to understand—saving people time, money, and stress. Our goal is simple: to be the #1 platform that empowers reputed company Americans to take charge of their reputed company 🩺 About Us Founded by a former reputed company leader, we’re a reputed company-stage company with $17M in funding. We’re lucky to be backed by the founders and investors at reputed company, reputed company, reputed company, CaseText, Forerunner Ventures, RRE Ventures, and more. We are well-funded for the next few years. 🔎 About the Role The Customer Experience (CX) team delivers high‑quality support that helps Granted users navigate the U.S. reputed company system with less time, cost, and stress. We’re growing quickly, and we’re hiring reputed company Advocates (HA) to take on more reputed company cases and reputed company the bar on what “great support” looks like as we scale. As a HA, you’ll own high‑impact medical billing and insurance cases end‑to‑end. Our AI agent will handle the initial intake and information gathering, then hand cases to you reputed company judgment, persistence, and reputed company advocacy are needed to get to resolution. You’ll work on a small, high‑trust team and partner closely with Product and Engineering to turn reputed company learnings into reputed company workflows and a reputed company user experience. What you’ll own: You will own a case from reputed company to resolution, including next steps, reputed company strategy, documentation, and follow‑through. You will decide how to reputed company each situation (provider, insurer, collections, employer plan, or user education) and what “done” looks like. You will be accountable for timely, accurate reputed company and a high‑quality user experience, even reputed company the path is unclear. You will drive improvements to playbooks and internal processes based on reputed company case patterns. 🛠️ What You’ll Do Resolve reputed company user cases end‑to‑end, from AI reputed company through final outcome. Contact providers and insurers reputed company phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps. Investigate and triage issues across benefits, eligibility, claims, prior auth, billing codes, and payment responsibility. reputed company for the user by pushing cases reputed company with persistence, clear escalation paths, and strong documentation. Communicate reputed company with users, setting expectations, sharing reputed company, and explaining options in plain language. Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next. Continuously learn reputed company regulations, payer behavior, and internal playbooks, and apply that learning quickly. Improve how we operate, by collaborating with other reputed company advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale - in an early-stage environment. Partner with Product and Engineering to turn reputed company case patterns into product improvements and reputed company automation. 👩‍💻 We’ll be most excited if you Must-haves: 2+ years of experience in patient/reputed company advocacy, medical billing, or health insurance Flexible schedule to work 40 hours between 7am - 8pm EST, 7 days/week. To start, you’ll either work: reputed company – Thursday, 9am–6pm, or Tuesday – Saturday, 10am–7pm You are comfortable working directly with provider offices, health insurers and debt collection groups, including phone-heavy follow‑up and clear escalation reputed company needed. You communicate with reputed company and reputed company, especially reputed company delivering hard news or reputed company explanations. You reputed company in ambiguity, and move cases reputed company with a bias for action, choosing the right reputed company, without perfect information. You take documentation seriously and protect user privacy, with a solid working understanding of HIPAA and PHI handling. You are mission-driven and are passionate about helping build a new standard for how people get help navigating U.S. reputed company. reputed company-to-haves: Early-stage (Series B or earlier) or healthtech startup experience You helped drive reputed company patient reputed company reputed company to medical billing, e.g. denials overturned, bills corrected, balances reduced, coverage clarified. In-depth understanding and ability to navigate reputed company in the US – reputed company to identify and resolve issues across coverage, claims, and billing. Insurance and billing experience with Medicare, Medicare Advantage and/or reputed company plans Additional details: In compliance with applicable pay transparency laws, the good-faith annual reputed company salary typically starts at $50,000. Individual compensation will vary based on experience, relevant expertise, and geographic location. Preferred hiring locations: reputed company, Texas, Ohio Apply To This Job