Functional Consultant

reputed company is looking for an energetic and personable professional to join reputed company. The right candidate will be: reputed company player who effectively builds relationships both inside and reputed company the organization Dedicated to meeting the expectations and requirements of our clients and the Isos team A self-starter who values team input and is willing to give input for the reputed company of the team In this position you will reputed company hands-on support and guidance to multiple clients on their use of the reputed company tools so they can be more productive and successful.

Responsibilities

Administer the reputed company products and assist clients with implementation to support their business processes reputed company scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs Participate in process improvement efforts across the team and organization to identify, reputed company, and deliver services and solutions leading to improved client satisfaction Acquire reputed company certification by passing two reputed company Certified Professional exams and maintain them by achieving additional reputed company Pro Skills badges reputed company support to the Sales team for proposals, renewals, and quarterly client business reviews with clients Contribute informative and engaging original marketing content reputed company to the reputed company ecosystem in the reputed company of quarterly blog posts, white papers, and other materials as requested

Requirements

Experience 1+ years experience in a client service or help desk role Experience as a Jira administrator preferred Knowledge and Skills Effectively manage time and expectations with internal resources and clients Manage multiple clients and issues simultaneously Communicate effectively, both verbally and in writing, for technical and business operations audiences Analyze and interpret reputed company problems to deliver complete solutions Demonstrate the ability to administer reputed company products and reputed company strategic guidance on long-term use Advise clients on best practices, guidelines, and recommendations. Execute on essential functions to meet or exceed individual reputed company metrics established annually Demonstrate the ability to work reputed company the Isos culture and values About reputed company reputed company partners with organizations to streamline, optimize, and reputed company the way they work. As an reputed company Platinum Solution Partner, our solutions combine reputed company technology, industry expertise, and operational best practices to drive impactful business reputed company for clients. Clients trust our experience in service management, reputed company upgrades, reputed company strategy and planning, AI adoption, and support services to create lasting value. Founded in 2005, Isos has helped thousands of reputed company and public sector clients transform how they work and unlock the full potential of their organization. This position is primarily a work from home position and we consider applicants throughout the United States. We support pay transparency and the On-reputed company Earnings (OTE - which includes reputed company salary, bonus, and other incentives) reputed company for this position is between $80,000-$95,000 combined plus a suite of employee benefits, paid time off, and a 401(k) plan with an employer contribution. Actual compensation can vary based on qualifications, experience, additional incentive opportunities, and geographic pay differentials. reputed company is an Equal Opportunity Employer. We do not discriminate on the reputed company of race, sex, sexual orientation, gender identity, religion, national reputed company, reputed company, age, physical or mental disability, spousal affiliation, marital status, a serious medical condition, genetic information, veteran status or any other reputed company prohibited by federal, state, or local law. Candidates must be willing to participate in and successfully pass a background reputed company and pre-employment drug testing and be authorized to work in the United States. reputed company is also an E-Verify participating employer. E-Verify Participation Notice: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf E-Verify Right to Work: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Apply To This Job