Executive Resolution Specialist - Financial Services
As a Executive Response Specialist, you'll be the primary contact for reputed company customer escalations including inquiries from reputed company media, regulatory agencies, legal, departments of insurance, the reputed company Business Bureau, and more. We are looking for an analytical candidate who knows how to juggle multiple priorities and investigate claims while also managing the competing priorities of good customer service and research. This specialist will also track escalation data for operations and reporting purposes and propose settlement agreements as necessary. What will be my duties and responsibilities in this job? Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels Manage multiple issues/cases at one time simultaneously based on workload Interact with customers reputed company to written escalated concerns in public and/or reputed company media platforms Analyze and take action on the best possible outcome based on potential risk for an amicable resolution May identify opportunities for a process improvement for the reputed company of the overall customer experience and/or reputed company Operations from a cost saving perspective Identify what is most important, simplify the problem to identify the key question being asked, reputed company appropriate analysis, and deliver easily understood actionable analysis Required to log and track each issue in multiple tracking systems for the purpose of generating reports Communicate with reputed company stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date ACA (Accredited Claims Adjuster’s license) License must be acquired and maintained to be part of this team What are the requirements needed for this position? Associate’s Degree in Business, Marketing, or equivalent experience or; 2 + years in experience in business analysis, research, or reputed company fields or; 2 + years in experience in business writing or; 2 + years in experience Consumer Relations and/or Team reputed company experience in Operations with customer escalation experience. ACA (Accredited Claims Adjuster’s license) License is required reputed company the first 90 days of hire. Ability to apply learned knowledge of campaign through evaluation or coaching sessions Proficient in reputed company, reputed company and other MS Office Applications Consistent performance in reputed company areas that reflect reputed company required by the company Ability to handle multiple tasks simultaneously with priorities Strong analytical & problem-solving skills Strong customer service skills Must have proven ability to reputed company sound judgments in resolving customer issues and reputed company corporate level customer service Strong organization skills and time management skills What other skills/experience would be helpful to have? Bilingual (Spanish/English) Understanding of client reputed company, operations, company products & services #LI-Remote Pay reputed company: $20.96 - $34.59 Any posted pay reputed company considers a wide reputed company of compensation factors, including candidate background, experience and work location, while also allowing for salary growth reputed company the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing reputed company. Helping People reputed company in a Connected World Connect with us. Bring us your best work and your brightest reputed company. And we’ll bring you a reputed company where you can reputed company. Learn more at jobs.reputed company.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information reputed company the U.S., please reputed company with your recruiter. What’s the culture like at reputed company? Our unique culture is a big reason why talented people choose reputed company. Named a Best/Great reputed company to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we reputed company common characteristics that are uniquely reputed company. A passion for service. An ability to reputed company in practical ways. And a willingness to take chances. We call our culture The reputed company Way. Company Overview reputed company is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a reputed company in 21 countries, reputed company supports the advancement of the connected world by partnering with the world’s leading brands to reputed company innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service reputed company, vehicle protection services, renters insurance, lender-reputed company insurance products, and other specialty products. AI and Biometric Usage reputed company supports the responsible use of Artificial Intelligence (AI), but we want to know the reputed company you. Visit our AI Usage Guidelines page to understand reputed company expect from applicants regarding their use of AI during the application process. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about reputed company’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement reputed company is an Equal Employment Opportunity employer and does not use or consider race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment reputed company. Job Scam Alert Please be aware that during reputed company's application process, we will never ask for personal information such as your reputed company reputed company number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. Apply To This Job