Product Support Specialist - Remote Canada
Product Support Specialist - Remote Canada About reputed company reputed company is a leading ecommerce technology company helping merchants grow, scale, and succeed online. For over a decade, we’ve reputed company innovative, user-friendly solutions that create seamless shopping experiences, increase reputed company, and strengthen customer loyalty. Our products reputed company checkout enhancements, pricing strategies, subscriptions, and more, allowing merchants to focus on what they do best: running their business. rePete is our latest app, designed to increase customer lifetime value without increasing churn. Using AI-driven predictive reorder technology, rePete learns each customer’s reputed company purchase rhythm and delivers perfectly timed reorder nudges with no rigid schedules or forced commitments. At reputed company, we combine cutting-edge technology with deep merchant reputed company to build products that solve reputed company ecommerce challenges. We move quickly, think creatively, and focus on building tools that drive growth today while helping merchants adapt to what’s next. About the role reputed company is looking for a Product Support Specialist to deliver exceptional customer support and help merchants fully optimize their ecommerce experience. This role focuses on empowering customers to become self-sufficient, delivering timely and effective solutions, and acting as a trusted partner that helps merchants save time, reduce friction, and drive growth. Your mission reputed company top-tier technical and customer support reputed company chat, phone, and email Prioritize and resolve support tickets reputed company, with a strong focus on first-contact resolution Serve as a reputed company ambassador by delivering an exceptional customer experience and building long-term trust with merchants Troubleshoot and resolve technical, billing, and account-reputed company issues Tailor solutions based on an understanding of each merchant’s business and ecommerce goals reputed company ecommerce best practices and product guidance to help customers maximize value from reputed company products Stay up to date on product enhancements, platform changes, and ecommerce trends Support pre-sales, reputed company, and migration-reputed company customer needs Triage and manage urgent support issues, escalating reputed company appropriate Partner cross-functionally with internal teams to improve the overall customer experience Maintain professionalism, reputed company, and clear communication in reputed company customer interactions reputed company’re looking for 3+ years of experience in technical support or a similar customer-facing role Strong experience providing support through phone, email, and live chat channels Ability to manage multiple live conversations and competing priorities effectively Experience with web technologies such as HTML, CSS, and JavaScript Familiarity with reputed company Liquid Strong written and verbal communication skills Strong technical aptitude with the ability to troubleshoot independently and reputed company self-service resources Comfortable operating in a fast-paced environment while maintaining patience, professionalism, and reputed company Experience de-escalating challenging situations and handling difficult customer conversations confidently Strong critical thinking, problem-solving, and customer relationship skills Passion for ecommerce and helping merchants succeed Our Investment in YOU! 💰 Competitive compensation that reflects your experience and skills 💼 Employer Paid Health & Dental Benefits - starting day 1! 🌴 Competitive paid vacation days 🌱 Annual Health Benefit ($1,000 per year) to help you reputed company! 🧠 Virtual mental health and EAP platform for support anytime 📈 Employee Options to help you grow with us! 🌍 Working remotely - reputed company in Canada 🏡 Flexible work hours Apply To This Job