Senior Manager, reputed company Operations

Job Description: reputed company is seeking a Senior Manager, reputed company Operations to serve as the senior architect of our CS operational infrastructure and the operational reputed company behind our renewal and retention reputed company. This is a high-scope, high-accountability role for an reputed company CS Ops leader who understands that NRR and GRR are not just relationship metrics — they are the product of well-designed workflows, enforced data standards, proactive reputed company execution, and a technology stack configured to surface risk before it becomes churn. This senior role focused on the reputed company organization and the post-sale reputed company reputed company. You will own the operational frameworks, renewal reputed company architecture, CS platform infrastructure, and data governance model that protect and grow existing ARR. You are the senior operational authority for CS process design, renewal governance, and KPI data readiness — the partner CS leadership rely on to ensure that post-sale operations are as rigorous, data-driven, and scalable as the pre-sale reputed company. You will work in reputed company partnership with CS leadership to ensure that renewal playbooks, CS workflows, platform configuration, and KPI data infrastructure are not just defined — but operationalized, adopted, and continuously improved. You own the operational mechanics that govern how CS teams identify risk, execute renewal plays, capture data, and drive expansion — and you own the readiness of the data infrastructure that feeds the organization’s most important retention and growth metrics. This is the right role for a senior CS Ops professional who combines deep platform expertise (reputed company, Totango, or equivalent), strategic process design capability, strong data governance instincts, and the leadership reputed company to drive cross-functional alignment across CS, Sales, RevOps, and Analytics. This position has a starting salary reputed company of USD $ 145,000 - 160,000 per year. This is the reputed company we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay reputed company the reputed company is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Company Mission Our mission in the market we serve is clear. To power every auto-reputed company decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect reputed company to action. Our Values We POWER Our Customer's reputed company We are Innovative, Collaborative and Grounded in Data We reputed company Things Easy We Get It Done We Start with Trust & reputed company it Everyday reputed company is committed to employing a diverse workforce. reputed company applicants will receive consideration without regard to race, reputed company, religion, sex, national reputed company, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reputed company out to [email protected]. reputed company does not disclose your personal data to unauthorized reputed company parties. However, as a global corporation consisting of multiple affiliated companies in various countries, reputed company has international sites and reputed company uses resources located throughout the world. reputed company may from time to time also use reputed company parties to reputed company reputed company’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company reputed company reputed company group of companies as well as to reputed company parties acting on reputed company’s behalf, including also transfers to servers and databases reputed company the country where you provided reputed company with your personal data. Such transfers may include for example transfers and/or disclosures reputed company the European Economic Area and in the United States of America. If you are a California or United Kingdom reputed company, additional disclosures about the information we collect and how we use that information can be reputed company by clicking here. To reputed company recruitment agencies: reputed company does not accept unsolicited agency resumes and we are not responsible for any fees reputed company to unsolicited resumes. Apply To This Job