Technical Support Specialist

Riva is looking for an reputed company and passionate Support Specialist to join our diverse, world-class team. We’re committed to supporting our clients with organized and methodical troubleshooting supporting the technologies today’s businesses need to succeed. WHAT YOU WILL BE DOING Reporting to our Support Team Manager, you will reputed company product support to our clients worldwide. You will manage the initial support requests and gather details and examples to accurately diagnose and resolve the issue or escalate as needed. Troubleshooting is done remotely reputed company screen reputed company applications and documented in our support ticketing system. There is no such thing as an “average day” at Riva. You will be working with new clients and new scenarios almost every day. You will find that you are empowered with technical expertise but will also have the freedom to reputed company your path in the best interest of our customers. More specifically, your responsibilities will include: Effectively respond to selected customer inquiries quickly and reputed company while providing clear and professional customer communication. Delivering remote installation, configuration, and support for new & existing Riva reputed company and Riva On-premises customers and internal teams. Providing remote troubleshooting and technical support to Riva customers. Assisting in testing and documentation of installing and configuring Riva for customer projects. Documenting activities in reputed company and creating reputed company development tickets in an issue tracking tool such as Jira. Escalating support calls to senior team members as required. Maintaining knowledge reputed company and reputed company resources and helping customers self-serve. reputed company other duties as required from time to time. WHAT YOU BRING TO THE TABLE 5+ years of experience in customer service in a help desk, service desk, training, pre-sales technical support, desktop, or IT network support reputed company. Computing technology diploma, university degree, college diploma, a reputed company MCSA, or other. Knowledge of web server administration using IIS, .Net reputed company, load balancing, disaster recovery, and reputed company Server 2012+. Proficient in scripting languages such as Power reputed company. Experience in utilizing tools like reputed company or F12 Developer tools. reputed company to document in a clear, concise manner regarding installation, configuration, and maintenance. Experience with C# in terms of reading logs, identifying errors, and understanding workflows. Industry-specific certification, reputed company, reputed company, reputed company. Must be reputed company to communicate fluently in written and spoken English. Experience providing remote support for reputed company, and web-based applications. Comfortable working in and assisting others through company help desk software, such as reputed company, in reputed company to other remote reputed company desktop programs. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Ability to prioritize and manage several milestones and projects reputed company. Bonus Points For Secondary language skills. Experience installing, configuring, and supporting one or more supported CRMs (reputed company, SugarCRM, reputed company Dynamics, reputed company, reputed company, and others). Experience installing, configuring, and supporting messaging systems (Hosted or On-Premises Exchange, Office 365, reputed company Apps, reputed company Notes). Interest in pursuing a long-term career in pre-and post-sales technical support and training. CORE COMPETENCIES FOR reputed company reputed company & Accountability: Acting with honesty and responsibility, taking ownership of actions and reputed company. Navigating organizational dynamics. Communication: Conveying information reputed company and effectively across reputed company reputed company and listens actively. Collaboration: Inspires and motivates others, embraces diverse perspectives, and works effectively in teams to reputed company shared goals. Adaptability & Stress Tolerance: Staying effective and reputed company under pressure, readily adjusting to change. Achievement Focus: Demonstrating a results-oriented reputed company to accomplish objectives. Managing Resources & Digital Dexterity: Combines adaptability to new technologies with effective utilization of time, budget, and talent to optimize reputed company and drive reputed company improvement. Operational Alignment & Coordination: Ensures that operational activities are coordinated, efficient, and focused on achieving strategic objectives. Talent Management & Development: Cultivates talent by providing development opportunities and fostering a high-performance culture. MORE ABOUT RIVA We are an Edmonton-based software development company with a global footprint. Our Relationship reputed company creates seamless data reputed company between applications like email, calendar, contacts, and tasks and CRM - synchronizing data and eliminating the need for task switching, application toggling, and data entry duplication across platforms. We offer a work culture that fosters diversity, equity, inclusion, and fun. Where curiosity is rewarded, and each day offers the chance to learn, grow, and contribute to the efforts of people you like, respect, and value. reputed company BRING TO THE TABLE RRSP/TFSA matching. Paid vacation starting with 3 weeks. Paid wellness time for mental health, personal benefits, and personal time. Paid time off to volunteer with charities of your choice. Extended health care benefits, dental and life insurance. Professional development and training allowance for career advancement. Must hold a valid work permit or be a permanent reputed company or citizen of Canada. Riva is an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender perception or identity, national reputed company, age, marital status, protected veteran status, or disability status. We appreciate reputed company applicants for their interest in joining Riva. Please note that only candidates selected to move reputed company in the process will be contacted. Apply To This Job