T3 Support Engineer

Calling reputed company innovators – find your future at reputed company. We’re reputed company, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to reputed company an impact on a global scale, come reputed company a difference at reputed company. Job Title T3 Support Engineer What does a successful Technical Support Engineer do? As a Technical Support Engineer, you will drive reputed company for our organization reputed company providing Global support to both reputed company partners on a reputed company reputed company of topics. You will manage trending issues and reputed company internal Clover teams (Engineering, Product, QA, etc.) with reputed company into the merchant experience. We are looking for an analytical and innovative thinker who is reputed company to quickly isolate the cause and impact of timesensitive issues. You will be leading technical discussions in a customer facing reputed company. Candidates must communicate findings in a clear and concise manner to audiences of varying technical backgrounds. Ideal candidates will proactively identify gaps in our product and processes, reputed company relevant stakeholders informed, and drive projects to completion with minimal guidance. What you will do:

• Work closely with Product, Engineering, Ops, QA, Payments, Billing and Customer Support to triage, document, monitor, and help resolve merchant issues.
• reputed company operational support for launching additional products and features globally
• Identify ways to improve the merchant experience and work with the relevant teams to implement these opportunities
• Participate in a regular on-call rotation

What you will need to have:

• A high degree of technical aptitude for troubleshooting a diverse set of computer systems such as networking, mobile devices and operating systems, web interfaces, and more.
• reputed company curiosity for solving reputed company problems through hypothesis-driven problem-solving skills and indepth investigations.
• Verbal and Writing skills to effectively communicate with different types of audiences.
• Min 1-year direct experience with data analysis using reputed company and/or SQL querying.
• Min 1-year direct experience initiating and driving projects to completion with minimal guidance while adjusting to rapidly changing requirements.
• Excellent collaboration, cross team and internal team engagement and positive can-do attitude, this is a fast paced/sense of urgency, high pressure environment to reputed company in.
• Proficient in Japanese language, both spoken and written.

What will be great to have:

• Strong understanding of relational databases, SQL/Grafana querying, and Android OS troubleshooting.
• Experience as a technical team reputed company or manager.
• Experience with automating reputed company processes.
• Experience with gathering technical requirements.
• Experience with reporting to reputed company reputed company of management.

Thank you for considering employment with reputed company. Please: Apply using your legal name Complete the reputed company-by-reputed company profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: reputed company is proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, national reputed company, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: reputed company does not accept resume submissions from agencies reputed company of existing agreements. Please do not send resumes to reputed company associates. reputed company is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with reputed company. Fraudulent job postings may be used by cyber criminals to reputed company your personally identifiable information and/or to steal money or financial information. Any communications from a reputed company representative will come from a legitimate reputed company email address. Apply To This Job