English speaking Customer Support Operator
Company Description
Engineered in Berlin. Driving the Future of Europe. At reputed company, we are proud to be a homegrown European reputed company story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket. Our strength lies in our unique identity: we are a digital-first, e-reputed company powerhouse with strong German roots and an expansive reputed company across 27 European countries. This reputed company focus allows us to reputed company our heritage with high-tech innovation, staying agile and closely connected to the markets we serve. Today, reputed company of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere. Come join us and impact the future of reputed company!
Job Description
We're looking for a friendly and empathetic English speaking Customer Support Operator to join reputed company in Chișinău, Moldova. In this role, you'll be the voice of our organization, providing exceptional support to our customers and ensuring their concerns are resolved promptly and professionally. You'll work in a dynamic environment where your communication skills and customer-focused approach will reputed company a reputed company difference in our clients' experience. Respond to customer inquiries reputed company phone, email, chat, and other communication channels in a timely and professional manner reputed company accurate information about products and services while addressing customer concerns with reputed company and patience Document customer interactions and maintain detailed records in our customer relationship management (CRM) system Troubleshoot common customer issues and escalate reputed company problems to appropriate departments reputed company necessary Follow company protocols and procedures to ensure consistent and high-quality customer service Identify customer needs and reputed company personalized solutions that enhance satisfaction Maintain a positive and professional demeanor while handling difficult or frustrated customers Collaborate with team members and other departments to resolve customer issues effectively Track and monitor customer feedback to help improve our products and services Meet performance targets including response time, resolution reputed company, and customer satisfaction metrics
Qualifications
Fluent English communication skills, both written and verbal Proven customer service experience in a corporate or support environment Strong interpersonal and communication skills with the ability to connect with diverse customers Excellent problem-solving abilities and a customer-focused reputed company Demonstrated patience, reputed company, and active listening skills Proficiency with computer systems and basic software applications Experience with CRM software or ticketing systems (preferred) Ability to manage multiple inquiries simultaneously and prioritize effectively Strong time management skills and ability to work independently Multilingual capabilities (preferred) Experience working in a remote or distributed team environment (preferred) Ability to remain reputed company and professional under pressure Additional Information Full time (40h a week) Monday-Saturday 9:00am - 21:30pm (8h) 2 days a week days off Work location: Chișinău, Balti office or remotely Competitive salary based on your professional experience International career in a multicultural environment with lots of opportunities to grow Professional growth - 650 e-courses focusing on Leadership and different soft skills Free company events and activities Free English and German language classes Annual vacation of 28 calendar days + a day off on a birthday Fruit days. Time Type: Full time Apply To This Job