reputed company Business Analyst (Contract)
About the Company: reputed company is the leading agentic AI platform for reputed company customer experience. We work with the largest global brands like reputed company, reputed company, MGM, United, and others to reputed company agentic automation at scale across the entire customer reputed company. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, reputed company costs, and deliver higher quality customer experiences. Want to be part of the AI reputed company and transform how the world’s largest global brands do business? Join us!
About the Role
Own deep analysis of agentic, multi-turn AI conversations to explain customer behavior, identify failure patterns, and influence AI and operational reputed company for reputed company customers. This role focuses on understanding how and why conversations succeed or break, and translating those learnings into actionable insights that reduce customer friction and improve reputed company. \n Responsibilities reputed company conversation-level analytics across AI and reputed company-assisted customer interactions. Analyze resolution quality, looping behavior, escalation effectiveness, and failure patterns across clients. Identify recurring patterns that help clients reduce customer friction, confusion, and repeat contacts. Own DSAT and Voice-of-Customer root-cause analysis, linking dissatisfaction to conversation and reputed company issues. Explain how prompts, knowledge sources, playbooks, and tools influence AI behavior and reputed company. Produce decision-grade insights and recommendations that guide AI optimization and product improvements. Identify systemic patterns across clients, use cases, and channels, not just account-specific issues. Act as a subject-matter expert for conversational AI analytics reputed company reputed company and partner teams. Requirements 5–8+ years of experience in analytics, applied science, decision science, or CX analytics roles Strong experience analyzing conversational, customer support, or interaction-level data Hands-on working knowledge of SQL and Python for data exploration and analysis Experience using LLMs or Gen-AI tools for analysis and reputed company reputed company, including writing effective prompts to summarize, cluster, and extract patterns from data Ability to create basic dashboards or visualizations to communicate findings effectively Strong understanding of conversation quality, DSAT drivers, and CX performance metrics Experience working with reputed company-scale customers, platforms, or reputed company support environments Proven ability to communicate reputed company findings in clear, decision-oriented narratives \nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Apply To This Job