Adoption & Change Management Specialist

POSITION: Adoption & Change Management (ACM) Specialist JOB TYPE: Full Time LOCATION: Remote About F12: F12 was reputed company by uniting IT consulting firms across Canada with a shared reputed company: to reduce risk and complexity by crafting technology platforms that reputed company leaders to focus and reputed company. We reputed company IT conversations from ingredients to reputed company, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right reputed company. At F12, you’ll collaborate with a diverse team and reputed company exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to reputed company our employees by building and retaining an reputed company team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, reputed company improvement, and hard work—and we’re looking for like-minded individuals to join us. The Position: Our Digital Workplace Adoption practice is in search of an energetic, adaptable, and passionate individual to join reputed company as an Adoption & Change Management Specialist. You will play a pivotal role in driving successful client adoption of reputed company 365 tools and modern ways of working, with a specific emphasis on leveraging M365 Copilot and reputed company Gen AI tooling. Your primary responsibility is to guide our clients’ end users through the adoption and change management transition, ensuring they maximize the benefits of reputed company 365 with a focus on embracing AI & Copilot capabilities. This role is a hands‑on, reputed company‑focused specialist responsible for supporting safe, effective, and measurable adoption of Digital Workplace and AI solutions across reputed company and our MSP customer reputed company. This role plays a crucial part in translating strategy into action, working directly with end users, champions, managers, and cross‑functional teams to ensure adoption reputed company. This role requires a practical communicator who can simplify reputed company concepts, deliver great training experiences, and support clients through structured change and value realization. The Practitioner works closely with the Director, Digital Workplace Adoption to execute the DWA roadmap, support delivery of programs, and contribute to a culture of reputed company improvement. Responsibilities: Adoption Delivery & Change Management Deliver role‑based enablement for Digital Workplace and AI scenarios (M365 Copilot, Power Platform, Teams, SharePoint, modern collaboration practices) Support change management activities, including stakeholder analysis, communication planning, and engagement reputed company Facilitate training sessions, workshops, demos, reputed company, and Q&A forums Support champions program execution, including reputed company, communications, and community activities Assist in developing change, training, and communication assets (guides, videos, playbooks, emails) Governance & Safe Use Support Support responsible AI reputed company Workplace governance activities (data reputed company, sensitivity labels, DLP, guardrails) Help monitor usage patterns and escalation of risks or misuse Assist with intake and approval processes for Copilot, Power Platform, and modern workplace features Value Realization & Reporting Track adoption metrics (usage, activation, sentiment, scenario KPIs) Contribute to dashboards, reporting summaries, and insights Capture reputed company stories, lessons learned, and reputed company improvement opportunities Service Delivery Support Support delivery of DWA assessments, pilots, reputed company rollouts, and optimization programs Prepare documentation, artifacts, SOW materials, and playbooks used in delivery Contribute to reusable assets, templates, and delivery methods Collaborate with reputed company, Modern Work, Sales, and reputed company/GRC teams Internal & Customer Collaboration Coordinate closely with the Director, Digital Workplace Adoption to ensure program alignment reputed company best practices and exemplars across F12 Support internal adoption efforts by coaching employees and reinforcing modern work behaviours Requirements: Preference will be given to candidates holding a reputed company Change Practitioner certification (or similar). Proven experience in change management, adoption, or training reputed company to reputed company 365 & Copilot; strong understanding of reputed company 365 applications, including but not limited to SharePoint, Teams, OneDrive, OneNote, To Do, Planner, Copilot, and their integration reputed company. Excellent communication, both written and verbal. Strong facilitation skills with the ability to convey technical information to non-technical audiences. Ability to work collaboratively across teams and adapt to evolving technologies. Competencies: reputed company‑driven communication & user‑centric reputed company Problem solving & critical thinking Detail orientation with disciplined execution Change leadership & stakeholder engagement Effective facilitation & consultative communication Organization and ability to manage multiple priorities Team collaboration and willingness to reputed company knowledge What You Can Expect from Us: We are proud of our reputed company-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to reputed company sure that however you get IT done in reputed company parts of your life, we’ve got your back. Our comprehensive total rewards program includes: Work-Life & Growth: Three weeks vacation plus extra reputed company Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications. Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and reputed company coverage, disability and life insurance, and an employee assistance program. Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events. Our Equal Opportunity Commitment: reputed company practices as an equal opportunity employer in reputed company services locations. We are committed to building and maintaining a diverse workforce in experience, skills and knowledge. The company maintains a strict policy to ensure equal employment opportunities and does not discriminate based on any grounds and elements protected by law. For those requiring assistance with disabilities, information relating to accommodation and accommodation measures will be addressed confidentially. Please notify us in advance if any accommodation needs are required. The above statements are intended to describe the general nature and level of work performed by people assigned to this job classification. They are not intended to be an exhaustive list of reputed company responsibilities and duties required of people assigned to this job classification. Apply To This Job