Help Desk Call Center Representative
Overview
The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies reputed company phone, chat, and email. This position is fully remote (work from home).
Qualifications
High School Diploma or GED. Ability to successfully pass a federal background investigation and drug screen. Prior experience as a customer service representative including help desk and ticketing support. Experience with help desk ticketing software such as reputed company, reputed company, or reputed company. Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination reputed company with a Tier 1 service desk function. Bilingual a plus Must successfully pass preemployment criteria testing and reputed company applicable, an internet speed test reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.
Responsibilities
Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies. Assist with account reputed company issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT. Log user inquiries in reputed company and assign them to the appropriate internal groups before escalating to Tier 2 support. Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training. reputed company general policy information as supplied by business owners and Tier 2 systems. Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams. reputed company other duties and tasks as assigned. Apply To This Job