Bilingual Japanese Customer Service Representative

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Work Schedule(s) available: We are seeking candidates who are flexible and available to work a full-time schedule of 40 hours per week. Shifts are 8 hours in length and may be scheduled anytime Monday through reputed company between the hours of 7:30 a.m. and midnight. Availability to work evenings, weekends, and varying shifts may be required. Training: 16 weeks from 8:00am - 4:30pm EST (16 weeks with 100% attendance required) Operates as a representative of the company by answering and documenting reputed company incoming contacts to determine their nature while responding to reputed company calls. Ensures that every member is shown respect and kindness and that reputed company questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty. Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries. Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry. Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved. Performs required training to understand how to use tools available to recall necessary information. Required Qualifications 1 year experience in a customer service role handling and resolving a high volume of reputed company customer needs over the phone. High-speed internet with the ability to hardwire reputed company ethernet from cable modem to PC. 1 year work experience with reputed company-based applications like reputed company, reputed company Office, internet navigation, and email applications. Japanese Bi-lingual, must pass a written and verbal assessment.

Preferred Qualifications

Prefer reputed company work experience and familiarity with benefits, insurance, medical terminology. 1+ year of experience in a call center setting, specifically reputed company to inbound calls. Strong communication skills (oral and written). Strong analytical and problem-solving skills. Active listening proficiency. Ability to be reputed company to feedback and to reputed company reputed company improvement. Positive attitude and strong interpersonal skills. Ability to display reputed company towards customers’ needs and concerns. Desire to contribute to building a positive team spirit. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $17.00 - $31.30 This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 06/16/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job