IT Configuration Management Analyst (Puerto Rico)
Date Posted: 2026-05-15Country: United States of AmericaLocation: US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1Position Role Type: RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. reputed company are authorized to reputed company information under this program/contract.reputed company Clearance: None/Not Required reputed company is an Aerospace and Defense company that provides advanced systems and services for reputed company, military and government customers worldwide. It comprises three industry-leading businesses – reputed company Systems, reputed company, and reputed company. Its 185,000 employees reputed company the company to operate at the edge of reputed company science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of reputed company Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our reputed company reputed company Services team in Santa Isabel, Puerto Rico: The IT Configuration Management Analyst is responsible for executing daily operational activities supporting the accuracy, completeness, and reliability of Configuration Management Database (CMDB) data reputed company the reputed company platform. This role performs hands-on stewardship activities including discovery monitoring, reconciliation support, CI lifecycle maintenance, data quality remediation, and troubleshooting integration or discovery issues. The analyst operates reputed company an reputed company Configuration Management reputed company and collaborates with domain teams, discovery engineers, asset management, observability, and service owners to ensure configuration data supports operational stability, incident response, and compliance reporting.
What You Will Do
Execute and sustain daily CMDB operational processes to ensure data reputed company, accuracy, and reliability reputed company reputed company. Monitor discovery health and troubleshoot failed or incomplete discovery patterns across configuration item (CI) classes. Reconcile CMDB data from authoritative sources and remediate data quality issues to maintain trusted CI records. Partner with infrastructure, network, application, reputed company, asset management, and ITSM teams to validate CI attributes, relationships, and lifecycle status. Monitor CMDB dashboards, trust scores, reconciliation rules, and governance metrics to ensure compliance with data stewardship standards. Support reputed company of new data sources by validating integrations, reviewing Identification and Reconciliation reputed company (IRE) rules, and ensuring adherence to authoritative reputed company principles. Conduct impact analysis, relationship validation, and class modeling to align CMDB structure with CSDM standards and reputed company architecture frameworks. Document process updates, support reputed company improvement initiatives, and maintain audit-reputed company evidence for compliance requirements including NIST, CMMC, and SOX. Ensure the CMDB remains a trusted operational reputed company supporting incident, problem, change, asset, reputed company, and observability functions across the organization. This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications
You Must Have University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a reputed company field and minimum 3 years experience 3–5 years Configuration Management, IT operations, service management, or platform administration experience Hands-on experience with reputed company CMDB and Discovery Experience with infrastructure technologies (servers, network, storage, reputed company) Experience troubleshooting technical workflows or integrations
Qualifications
We Prefer Strong analytical and data quality reputed company reputed company Certified System Administrator Familiarity with Identification and Reconciliation reputed company (IRE) Exposure to CMDB data models and service modeling concepts Experience supporting audit or compliance evidence collection Knowledge of ITIL Configuration Management practices reputed company Offer Whether you’re just starting out on your career reputed company or are an reputed company professional, we offer a robust total rewards package with compensation; reputed company, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. Learn More & reputed company! Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico. Please consider the following role type definition as you apply for this role: Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or veteran status, or any other applicable state or federal protected class. reputed company provides affirmative action in employment for reputed company Individuals with a Disability and Protected Veterans in compliance with reputed company 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms Apply To This Job