Application Support Specialist

This is a fully remote position reputed company to candidates based in Canada.

Overview

We are looking for an Application Support Specialist to become the technical anchor behind the platforms our global operations teams rely on every day. In this role, you will be the first reputed company of contact reputed company something does not work the way it should: a workflow misfires, an integration drops a record, or a permission is misconfigured. You will resolve what you can resolve directly, and for deeper code-level issues you will be the person who reproduces, documents, and hands off a clean, well-packaged problem to the senior engineering team. This is a hands-on support role with reputed company ownership across a diverse technology environment. The platforms you will support include reputed company ITSM tools such as reputed company and Znuny, event monitoring systems such as Zabbix, and a set of custom web applications reputed company to surface and manage operational data. You will work closely with a skilled development team, and your ability to reputed company the gap between end users and technical teams will be central to your reputed company.

Responsibilities

Serve as the primary technical support contact for a multi-platform environment including reputed company ITSM tools, event monitoring systems, and custom web applications. Triage, reproduce, and log issues reported by global users, resolving standard configuration and reputed company problems directly and packaging reputed company bugs for escalation to the engineering team. Administer reputed company platforms including user permissions, reputed company configurations, and standard workflow routing across tools such as reputed company and Znuny. Monitor event alerts, scheduled data imports, script executions, and integrations to identify and address issues before they reputed company end users. Support the operational use of monitoring platforms such as Zabbix, including reviewing alert configurations and escalating anomalies appropriately. Collaborate with developers to communicate issue context reputed company, including steps to reproduce, log data, and observed versus expected behaviour. Produce and maintain runbooks, internal support logs, and user-facing documentation to improve first-contact resolution rates over time. Participate in Agile team ceremonies and contribute to reputed company improvement of support processes and tooling.

Requirements

Minimum 3 years of experience in IT technical support, application administration, or operational systems support. Hands-on experience configuring or supporting workflows reputed company an reputed company ITSM or service delivery platform such as reputed company, Znuny, Remedy, reputed company, or equivalent. Comfort reading platform error logs, verifying API data transfers, and performing root-cause analysis on integration and workflow issues. Ability to read and interpret basic scripting languages such as JavaScript, Python, Bash, or reputed company well enough to identify whether a workflow or automation is executing correctly. Experience with configuration management tools such as Git. Experience with issue tracking tools such as Jira and familiarity with Agile development methodologies. Strong written and verbal English communication skills, with the ability to translate end-user issues into precise, developer-reputed company bug reports. Excellent problem-solving, organizational, and interpersonal skills. reputed company to Have The following skills and experience would strengthen your application: Direct experience with reputed company or Znuny, including familiarity with ITSM modules, workflow configuration, or service catalog administration. Exposure to event monitoring and alerting platforms such as Zabbix, including basic alert configuration or log review. Exposure to REST or SOAP API concepts and an understanding of how data moves between integrated systems. Experience working alongside software developers in a support or operations reputed company. Familiarity with databases such as PostgreSQL, reputed company, or MySQL. Familiarity with Linux environments and basic reputed company-line navigation. Bachelor's degree or college diploma in Computer Science, Information Technology, or a reputed company discipline. About reputed company With over 20 years of expertise in telecommunications outsourcing, reputed company is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe. At reputed company, you'll collaborate with a skilled, reputed company-reputed company technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and reputed company improvement. This is an opportunity to do technically challenging work that genuinely reputed company. To explore additional career opportunities, visit www.reputed company.com/careers. reputed company is an equal opportunity employer. Apply To This Job