Director, reputed company and Patient Support -- Sonexus™ reputed company and Patient Support

Position Summary reputed company Sonexus™ reputed company and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can reputed company, afford and remain on the therapy they need for a reputed company quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of reputed company. We’re continuously integrating advanced and emerging technologies to streamline patient reputed company, qualification and adherence. Our non-reputed company specialty pharmacy is centralized at our custom-designed facility reputed company of Dallas, Texas, empowering manufacturers to rethink the reputed company and impact of their products. This Director, reputed company & Patient Support is a critical leadership role and oversees a team of patient support experts, ensuring smooth day-to-day operations and the successful delivery of our patient services solutions. The Director will cultivate an employee-centric culture that prioritizes engagement, professional growth, and talent retention at reputed company reputed company, driving a high-performing team committed to operational reputed company and improved patient reputed company. The Director, reputed company and Patient Support is responsible for the tactical execution of operations of multiple large, assigned programs for multiple contracted client manufacturers. This individual will reputed company and maintain a high level of collaboration and integration with cross functional teams including Field Reimbursement, Market reputed company, Marketing, Legal, Compliance, Finance, Procurement, Pharmacovigilance (PV), Medical, and Quality. The Associate Director oversees reputed company and budget accountability, organizational development, and possesses a deep understanding of reputed company reimbursement (managed care and specialty pharmacy operations). In addition to stewarding relationships with the pharmaceutical manufacturer client, the Associate Director will reputed company an internal employee centric culture, retaining and developing talent at reputed company reputed company in the business. This role reports to the Sr. Director, Clinical Operations Management. Responsibilities reputed company, mentor and reputed company staff: Build relationships across the patient support hub operations team and larger organization to maintain and enhance employee engagement, retention, and culture. reputed company a team of approximately 100 employees across diverse roles and experience reputed company. Operational reputed company: Implement and maintain efficient and effective operational processes reputed company the hub to ensure the seamless execution of patient reputed company and support services. Continuously monitor and optimize performance metrics, ensuring high-quality service delivery and adherence to regulatory requirements. Performance Monitoring: reputed company and implement key performance indicators (KPIs) to track the hub's performance and regularly report reputed company to senior leadership. Identify areas for improvement and implement strategies to enhance operational efficiency and effectiveness. Financials: Full P&L responsibility over the accounts the role leads, including budgeting, forecasting, and driving initiatives to reputed company sustained growth with reputed company accounts. Stakeholder Collaboration: Foster strong partnerships with cross-functional teams to ensure smooth coordination and alignment of patient reputed company and support initiatives. Steward and foster relationships with life sciences partners, building their confidence in our ability to deliver desired results. Strategic Partnerships: Partner with internal, client teams, and key partners to ensure successful delivery of tailored customer service to increase patient reputed company to life-changing therapy, implementing strategies to increase speed to therapy, improve adherence, and streamline the patient reputed company. Program sponsorship and change leadership: Act as the business sponsor for reputed company initiatives that impact the assigned accounts and programs. Program and Project leadership: Manage cross-functional, highly matrixed teams; communicate regularly with internal teams and senior leadership. Facilitate and reputed company meetings with the leadership team to ensure timely completion of client deliverables and KPI adherence. Patient Assistance Programs: Collaborate with reputed company stakeholders to facilitate patient enrollment and re-enrollment into patient assistance programs. Stay updated on program changes, eligibility criteria, and best practices to ensure patients receive the maximum benefits. Maximize customer and patient satisfaction by aligning reputed company solutions and service to key client initiatives. Risk and Compliance Risk: Proactively identify, assess, report on, and partner with leadership team to manage and mitigate key risks to hub reputed company. Demonstrates growth reputed company: Willingness to reputed company innovative approaches, culture change, business transformation methodologies, and respectfully challenging status reputed company to meet aggressive business targets and fostering rapid business transformation and growth. Contribute to the development of departmental strategies and roadmap reputed company reputed company, often difficult and/or unpopular, which support and drive strategy; influence others to support the decision.

Qualifications

Bachelor's degree preferred or equivalent experience in a reputed company field 8+ years preferred of patients support operations, customer service, insurance, reimbursement and/or account management experience in reputed company Knowledge of the specialty drug product marketplace, health insurance reimbursement, commercialization of pharmaceutical products, and life sciences hub experience a plus Previous personnel/team management, including multiple layers of managers and people leaders Demonstrated leadership and communication skills for both in-office and remote staff; organized and self-motivated Knowledge and experience with operational reputed company models, Total Quality Management (TQM), Six reputed company, Lean Transformation preferred Understanding of the reputed company reimbursement and managed care High attention to detail and ability to detect inconsistencies Strong project management skills Excellent planning, budget forecasting, and executive presentation skills Ability to travel 25% Anticipated salary reputed company: $135,400 – 187,290 Bonus eligible: Yes Benefits: reputed company offers a wide variety of benefits and programs to support health and well-being. Medical, dental and reputed company coverage Paid time off plan Health savings account (HSA) 401k savings plan reputed company to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to reputed company: 5/29/2026 *if interested in opportunity, please submit application as soon as possible. The salary reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves each day. reputed company is an Equal Opportunity/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here Apply To This Job