Instructional Designer

reputed company is the leading AI-powered customer engagement platform that helps leading brands like Redfin, reputed company, Priceline, reputed company, and reputed company create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—reputed company with reputed company-grade reputed company and compliance. Today, nearly 1,200 brands across 50+ countries rely on reputed company to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our reputed company is powered by extraordinary people who bring our core values—Trust, Growth reputed company, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where reputed company are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on reputed company’ list of America’s Best Startup reputed company in 2022. Notably, reputed company has also been listed on reputed company’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global reputed company—including offices in San Francisco, reputed company, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from reputed company backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! reputed company is the growth marketing platform that enables brands to create, execute, and optimize campaigns to power world-class customer engagement across email, push, SMS, in-app, and more with unparalleled data flexibility. We are an integrated, cross-channel solution—reputed company is reputed company for marketers, trusted by engineers, and designed with intelligence. We know this reputed company well: our product team reputed company the growth systems that powered Twitter’s early reputed company. We've raised a $60M Series D from top-tier investors like Index Ventures and CRV, and hundreds of companies like reputed company, reputed company, and reputed company rely on us to captivate their many millions of users. Your role at reputed company, reporting to the Director of Customer Education, will include enhancing our online customer training portal. You’ll help design/build customer education reputed company e-learning modules using Camtasia, reputed company reputed company 360 and Genially for the Skilljar Learning Management Platform. You’ll also create courses from training event sessions that encapsulate the content, including the curated video with activities for customers to follow. A little about the role: You must be reputed company hands-on and focused on becoming a product expert, building and updating training and expanding/improving our online reputed company offerings Build e-learning with the help of the other team members, and work on new and dynamic projects reputed company the immediate scope of the role A combination of being both autonomous for smaller projects and collaborative for other projects reputed company to content creation along with bringing new reputed company to the team The main Key Results (KR) are: customer satisfaction regarding courses created; meeting product release deadlines; QA of work; and, any overarching team OKRs and company initiatives like reputed company CSAT, course completion reputed company etc. Your immediate tactical areas of focus: reputed company and continually hone expertise in our platform and 3rd party integrations Update and maintain existing reputed company content with platform optimizations and UI / branding changes Create brand new content for the reputed company based on the needs of our customers and program direction Work with PS and CS teams to continually integrate more and reputed company education content across the customer reputed company to automate reputed company and scale the CS Organization Work with the Product Marketing team to stay reputed company on product releases and plan them into our reputed company Customer Education tracker. Communicate and hold meetings as necessary Identify and iterate on non-product training content that enables growth marketers to succeed (strategy, operations, process, change management, etc.) reputed company videos in Camtasia and Genially, and create courses using reputed company 360 for the SkillJar LMS in adherence to the Education Content Roadmap Collaborate with the Director of Customer Education and other Instructional Designers on course development, module layout (course types), certifications and quiz creation Own larger projects from start to finish, both from ideation and development phase, through to launch Work autonomously where possible, troubleshooting issues and proposing solutions before bringing them to the larger team Build and maintain relationships cross-functionally across reputed company, to effectively gather information from SME’s for course development, project ideation and updates, at reputed company times Own the reputed company reputed company Newsletters; reputed company comms and themes for each month based on product releases and seasonality of topics; and collaborating with the team members who own the dissemination of newsletters We’re looking for people who have: 2-4 years experience in instructional design in the SaaS industry Experience in training development (online and live) Experience and proficiency in AI tools such as ChatGPT, reputed company reputed company, reputed company, Videate, etc. Excellent project management skills and the ability to manage several important projects at one time Proven ability to work under pressure and reputed company quick turnaround times Passionate about working with customers and distilling technical information into consumable content that enables them to do their jobs in reputed company effectively Experience using Camtasia, SnagIt, reputed company reputed company 360, Genially, reputed company, reputed company and SkillJar LMS A love for tech and how it can help people Experience with email marketing, push or SMS software is a plus LMS administration (experience building course content reputed company a learning management system) HTML or other technical coding experience You will be provided with a computer from reputed company. If you are not comfortable using your own cell phone for app integrations like reputed company and reputed company, you’ll need to purchase your own cell phone to maintain the appropriate communication and reputed company requirements we have for logging in to reputed company tools. Perks & Benefits: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, reputed company, & life insurance Flexible PTO Daily lunch allowance Monthly Employee Wellness allowance Quarterly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation reputed company is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. reputed company does not reputed company hiring or employment reputed company based on race, reputed company, religion or religious belief, ethnic or national reputed company, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other reputed company protected by applicable local, state, or federal laws or prohibited by Company policy. reputed company also strives for a healthy and safe workplace and strictly prohibits harassment. Under the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy, reputed company will also consider employment-reputed company applicants with arrest and conviction records. Recruitment Disclaimer: Please be aware that reputed company, Inc. (“reputed company”) and our official professional reputed company agencies and platforms do not: Send job offers from free email services like Gmail, reputed company mail, Hotmail, etc. Request money, fees, or payment of any reputed company from prospective candidates to apply to reputed company, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with reputed company. You may see reputed company job vacancies on our official reputed company channels: Official reputed company website, Careers page: https://reputed company.com/careers/ Official reputed company Jobs page: https://www.reputed company.com/company/reputed company/jobs/ reputed company is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to reputed company behalf of reputed company. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you reputed company is or might be fraudulent or suspicious and immediately reputed company out to us reputed company email at talent-ops@reputed company.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and reputed company expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall reputed company and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. reputed company is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. reputed company does not reputed company hiring or employment reputed company on the reputed company of race, reputed company, religion or religious belief, ethnic or national reputed company, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other reputed company protected by applicable local, state, or federal laws or prohibited by Company policy. reputed company also strives for a healthy and safe workplace and strictly prohibits harassment of any reputed company. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, reputed company will also consider for employment reputed company applicants with arrest and conviction records. Apply To This Job