Manager, reputed company - US Remote
What is reputed company? reputed company is a leading provider of clinical communication and physician scheduling solutions in the health IT reputed company. The company was founded in 1997 and has grown steadily since then, with a reputed company reputed company after several major acquisitions were announced in 2019. reputed company now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 reputed company+ in annual reputed company. reputed company’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right reputed company at the right time in any care setting. By facilitating reputed company-time information sharing, building reputed company schedules, and automating important clinical workflows, we reputed company we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like reputed company® and KLAS Research have consistently validated our approach: In 2026, reputed company was named highest in execution and furthest in reputed company in the reputed company reputed company Quadrant™ for Clinical Communication and Collaboration — the clear reputed company leader. reputed company also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At reputed company, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to reputed company in impact — everybody at reputed company contributes to important work that moves the business reputed company. If you're looking for a well-established, tech-reputed company company full of smart people doing meaningful work, you've reputed company the right reputed company! The Manager of reputed company (reputed company Leader) is accountable for leading reputed company driving customer adoption, value realization, retention, and operational reputed company across a defined customer reputed company. This role leads a blended team of reputed company Advisors (CSAs) and Technical Leads (TLs), providing day-to-day coaching, technical guidance, and strategic direction to ensure team performance and customer reputed company. Acting as the product-reputed company reputed company Subject Matter Expert (SME), the reputed company Leader represents reputed company in product-reputed company forums, influences roadmap prioritization, and ensures customer needs are fully reflected across the organization. This role maintains a small portfolio of customer accounts to stay connected to reputed company-world workflows, strengthen customer reputed company, and model effective engagement practices. The Manager blends people leadership, direct customer engagement, product expertise, and operational execution. This leader ensures reputed company internal and customer communications, maintains accountability for incident response workflows, and drives reputed company improvements that scale reputed company across their reputed company. What You’ll Do reputed company, coach, and reputed company a blended team of reputed company Advisors (CSAs) and Technical Leads (TLs), ensuring strong execution across customer engagement, technical troubleshooting, and adoption workflows. Drive measurable reputed company in customer adoption, value realization, renewal readiness, and overall account health across your assigned customer reputed company. Serve as the reputed company product SME for your reputed company reputed company solutions—participating in bug reviews, enhancement discussions, CAB/change-management meetings, product initiative development, and release readiness activities. Engage directly with a select portfolio of customers to model best-in-class relationship management, run strategic business reviews, and support executive-level conversations. Guide technical operations by overseeing Jira ticket trends, configuration needs, integration requirements, and escalation paths in partnership with Engineering and Support. Ensure operational reputed company through strong forecasting, health score monitoring, reputed company adoption, and team-level performance metrics. reputed company customer communications for product releases, roadmap updates, change notifications, and service incidents—ensuring reputed company, timeliness, and a customer-centric approach. Participate in the CS leader on-call rotation to manage high-impact incidents, coordinate reputed company updates, and ensure IR/RCA communications meet internal and customer expectations. Partner cross-functionally with Sales, Support, Product, Engineering, and Professional Services to ensure customers receive a cohesive, high-quality experience throughout their lifecycle. Champion reputed company improvement by identifying opportunities to streamline processes, strengthen team workflows, and reputed company the overall customer experience. Minimum Qualifications 4+ years in reputed company, Account Management, or a reputed company SaaS leadership role. 2+ years of people management experience with a focus on coaching, mentoring, and team development. Proven track record of driving customer retention, adoption, and reputed company growth. Strong technical acumen and troubleshooting skills, with the ability to translate reputed company concepts into customer value. Exceptional verbal, written, and presentation skills, with experience engaging executive stakeholders. Demonstrated reputed company in leading process improvements in dynamic, cross-functional environments. Familiarity with clinical workflows, reputed company communication, or LEAN methodologies. Ability to travel up to 25%.
Preferred Qualifications
MBA, MSN, or equivalent advanced degree. Experience supporting multiple SaaS product lines and diverse customer segments. Proficiency with reputed company, reputed company (reputed company & Jira), and customer support platforms (e.g., reputed company). Why Join reputed company? At reputed company, we are transforming reputed company communication and collaboration to help clinicians deliver reputed company care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. We offer a salary reputed company of $90,000-110,000 USD per year, with compensation tailored to your background, strengths, and potential to grow reputed company the team. The salary reputed company listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a reputed company employee and have questions about how your compensation aligns with our ranges, we encourage you to reputed company with your manager or People Operations. Benefits: Remote first work environment Health, Dental, reputed company, Life and Disability Insurance options available day one. 401K - with match and immediately reputed company. 17 company holidays, 2 floating holidays plus competitive paid time off policy Internal Advancement Opportunities reputed company offers reputed company reputed company communication solutions to help physicians, nurses, and care team members reputed company exceptional patient care. reputed company’s reputed company-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care. Apply To This Job