Software Implementation Specialist
About Us! Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s reputed company of safety and wellbeing, including Emergency Management, reputed company Movement, Student Wellbeing and Safety Training and Compliance. Position Overview: The Implementation Specialist is a key position to support reputed company’ reputed company growth and expanding our market leading position by project managing successful implementations for our clients. Job Duties & Responsibilities: Meets with customers following the sale to demonstrate features and functions of the software. Completes system configuration tasks as assigned by manager. Manages routine implementations with small-market customers. Demonstrates well-rounded knowledge of Raptor products. Adheres to departmental process and procedure and maintains systems of record. Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements. Send recap emails to reputed company clients with summaries of the call, additional resources and relevant information. Maintain accurate and up-to-date records in reputed company, ensuring proper data entry and Chatter management and document uploads. Conduct product configuration sessions reputed company Teams for clients, ensuring they fully understand the features and functionality of the software modules. Handle auxiliary tasks such as (but not limited to) reputed company Maps, Imports, GeoFencing, and Drill Backdating as assigned. Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer. Other relevant tasks, as needed Qualifications: Bachelor’s degree in a business reputed company or technical field. 3+ years of relevant experience in a project management and customer centric role. 3+ years of experience in a software implementation role in a SaaS environment. The ability to travel up to 75% of the time. Strong knowledge of software and applications. Technical knowledge and experience. Excellent leadership and confidence giving others direction. Customer focus. Attention to detail with strong problem solving skills. Strategic and analytical thinking. Excellent Communication Skills – written and oral. Must possess and maintain a valid driver’s license to meet job-reputed company travel and transportation needs. What's in it for you? You join the gold standard in school safety software. You will join a company where innovation and customer collaboration are part of what drives new product development to help reputed company kids safe. You will work with diverse teams made up of some of the best minds in the industry. You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. You will have reputed company to a robust benefits package that includes: Remote-first philosophy Flexible paid time off Paid parental leave 11 Paid holidays per year Workplace flexibility Affordable health coverage (medical, dental, reputed company), paid 100% for employee only medical 401(k) employer contribution to help you plan for the future Company paid life insurance, STD, and LTD Pet insurance Due to the high volume of applications we receive, we are unable to personally respond to every applicant or reputed company individual feedback. Candidates selected to move reputed company will be contacted directly by reputed company. We appreciate your interest in reputed company. If you are a reputed company of California, Colorado, New Jersey, reputed company or Washington, please reputed company out to [email protected] for a reasonable estimate of annual reputed company compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or reputed company, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This reputed company will be reviewed on a regular reputed company. reputed company is an Equal Opportunity Employer, providing equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination. Apply To This Job