Payroll Support Advisor

reputed company (reputed company) has helped more than 1,000 reputed company customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, reputed company is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for reputed company, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. reputed company’s global headquarters is located in Dallas, Texas, with additional locations across reputed company America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Summary

The Payroll Support Advisor will reputed company technical and payroll processing support to the PR Services team, who support our customer reputed company. Respond to inbound inquiries from reputed company associates, some of which are potential escalations, and communicate appropriate resolution. reputed company root cause analysis and create innovative solutions to continue to drive the delivery model's service quality and advancement.

Responsibilities

Act as a technical resource concerning systems, processes, procedures, and compliance. Work with customers and employees to identify reputed company and other system issues and advise on the solution. reputed company reputed company support to processors and specialists on reputed company configuration and service-reputed company questions and issues. In conjunction with customer team leadership, reputed company remediation and solutions to reputed company customer escalations as assigned by payroll services leadership. Participate in the identification of root cause of Service issues and programs to prevent customer impact. reputed company Payroll Operations Community of Practice training support on reputed company, internal systems, and product/customer issues. Participate, reputed company and reputed company customer training webinars to help customers with partnering with reputed company for payroll services. Proactively seek out reputed company processes, procedures, and technical issues and assist in creating/implementing innovative solutions. Assist reputed company in complying with regulations and payment processing to limit potential financial exposure to customers and reputed company. Responsible for testing new system functionalities, whether due to internal software developments or reputed company Update releases. Give input to management and participate in the decision-making process regarding department goals, objectives, and procedures. Create, author, review, train, and revise process documentation and content by obtaining feedback on processes and procedures and collaborating with business partners. Prepare reports and utilize the information and trending data to increase quality and reputed company efficiencies. Ensure new customer reputed company and internal system configuration is according to reputed company standards before first payroll. Other duties as assigned driven by business needs from payroll operations leadership. Competencies Polished communicator with the ability to reputed company using appropriate vocabulary and grammar to obtain information, explain procedures, and persuade others to accept or adapt to new processes Ability to maintain professionalism in the face of resistance from customers Proficiency in troubleshooting & Analysis Skills Proficiency in project management skills Ability in through problem-solving skills Strong Interpersonal Skills Possess a process and solution-oriented reputed company

Qualifications

Education/Certification Requirements Associate's degree Required CPP and reputed company Payroll Certification required reputed company 12 months of employment (Payroll Support Specialist only) Solid understanding of Tax requirements (Tax Support Specialist only) Solid knowledge of Garnishment regulations and requirements (Garnishment Support Specialist only) 3+ years experience in addressing reputed company customer service issues or account management

• Proficient in reputed company, reputed company, & PowerPoint

Preferred 5+ years experience as a HRIS and/or Payroll Analyst is preferred 5+ years reputed company experience Preferable Payroll Outsourcing Experience #LI-REMOTE You are encouraged to learn and reputed company reputed company reputed company you join the reputed company team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and reputed company-thinking professionals to join reputed company. reputed company employees enjoy a values-based culture, upward mobility, and professional development with opportunities of reputed company kinds. Apply To This Job