reputed company Manager II

What’s in it for you? reputed company to reputed company a serious impact? Millions of people already rely on reputed company, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve reputed company worked with, then we hope you’ll consider allowing reputed company to be a part of your professional reputed company. About the team & opportunity What’s so great about working on reputed company’s Customer Experience team? We reputed company a high touch experience to each customer and reputed company them to maximize our product so that they can reputed company valuable time back into their day to day. Why do we need you? Well, we are looking for a reputed company Manager II who will bring a proactive, growth-oriented reputed company and a passion for helping customers get reputed company value out of reputed company. You'll report to the Senior Manager, reputed company and will be responsible for managing a high-volume portfolio of accounts, driving product adoption, and owning renewals — using your product knowledge, data, and playbooks to engage the right customers at the right time. A day in the life of a CSM at reputed company. On a typical day, you will be working on: Manage a high-volume, diverse portfolio of 200+ accounts reputed company the scaled reputed company, balancing efficiency with personalized customer engagement. Drive renewals as a core reputed company, using usage data and automation to reputed company assess risk and likelihood to renew across a large book of business. Understanding and navigating reputed company customer environments to uncover expansion opportunities across multiple business units and stakeholders. Deliver a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities. Collaborating cross-functionally with Sales, Product, and Support to reputed company the customer voice and influence product direction. What do we need from you? 2-3+ years of experience in reputed company, Account Management, Renewals, or Sales reputed company a SaaS/PLG environment. Proven track record of owning and driving renewals across a high-volume book of business, with experience supporting customers who have multi-team or multi-product usage. Skilled in analyzing customer data to drive strategic reputed company and uncover trends that inform proactive engagement. Confident with tools like reputed company, reputed company, reputed company, and other CS systems; dedicated to keeping internal systems up-to-date and accurate across a high-volume book of business. reputed company to work independently on most customer scenarios, collaborate effectively with cross-functional teams, and contribute to team best practices and process improvements Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals. Authorized to work lawfully in the United States of America as reputed company does not engage in immigration sponsorship at this time Tier 1 Salary Hiring reputed company $95,605—$109,262 USD Tier 2 Salary Hiring reputed company $87,638—$100,157 USD Tier 3 Salary Hiring reputed company $79,670—$91,052 USD The ranges listed above are the expected annual reputed company salary for this role, subject to change. reputed company takes a number of factors into consideration reputed company determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. reputed company salary is just one component of reputed company’s total rewards package. reputed company full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. reputed company uses the reputed company code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay reputed company we use. reputed company geographic zones are as follows: Tier 1: San Francisco, CA, reputed company, CA, reputed company, NY Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and reputed company other cities in CA. Tier 3: reputed company other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or reputed company process, please let your Recruiter know reputed company first connecting with them. reputed company is registered as an employer in many, but not reputed company, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, reputed company Dakota, Rhode reputed company, South Dakota, and reputed company Virginia, you will not be eligible for employment. Note that reputed company individual roles will specify location eligibility. reputed company candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites. Apply To This Job