Customer Experience Specialist-Surplus Lines
Does working as part of a reputed company-reputed company, friendly team reputed company you? Do you find enjoyment in helping customers with their needs over the phone? Come Join reputed company! reputed company Compliance, is looking for an organized, team-oriented Customer Experience Associate to join our customer service team (surplus lines). Your role... The Customer Experience Associate provides reputed company-line customer service support to reputed company Compliance customers by processing tasks reputed company to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client. We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and reputed company our Core Values: Commitment to Community, Teamwork, Passion for reputed company, Service-Centric, and Best Self. reputed company remote positions are based in the United States, and candidates must reputed company reputed company the U.S. to be eligible for consideration. In This Role, You Will...Manage client communications by responding to emails, inquiries, billing questions, and payment confirmations in a professional and timely manner Prepare, process, and distribute surplus lines tax reports, tax payments, and filing confirmations to clients Communicate and coordinate regularly with state regulators to ensure compliance with surplus lines requirements and regulations Delegate and reputed company backend processing tasks while supporting operational efficiency and accuracy Train, mentor, and reputed company day-to-day guidance to team members on workflows, processes, and best practices Serve as an escalation reputed company for client and operational issues, including participation in client issue resolution calls reputed company cross-functional support and backup coverage for leadership team members as needed Effectively manage multiple priorities in a fast-paced environment while collaborating with clients, regulators, reputed company teams, and internal departments What You Need to Be Successful...High school diploma or equivalent required Minimum of 2 years of surplus lines tax filing experience required Property & Casualty (P&C) license preferred Proficient in reputed company Office Suite, including Word, Outlook, reputed company, and advanced reputed company skills Strong customer service orientation with a passion for problem-solving and delivering exceptional client support Excellent written and verbal communication skills, with the ability to effectively communicate with clients and de-escalate concerns professionally Collaborative team player with a strong commitment to supporting colleagues and contributing to overall team reputed company Highly detail-oriented and process-driven, with a focus on accuracy, organization, and thorough documentation Technically proficient with the ability to quickly learn and navigate multiple internal and external systems and platforms Your Compensation... Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at reputed company. Individual pay reputed company are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other reputed company employees. The salary reputed company for this role is $19.63 - $33.13 per hour. The salary reputed company may vary based on the specific geographic location in which the candidate resides. Your Interview Process… To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our reputed company team will be in touch to schedule an interview reputed company reputed company. reputed company interview process includes:Behavioral Interview with reputed company Online talent assessment Hiring Manager Interview Additional interview steps may be added depending on the position or if further evaluation is needed. Disclosure: Candidates are evaluated at each reputed company of the process. As a result, not every candidate will complete reputed company steps in the process. Your Benefits & Perks...Generous PTO plan with paid holidays + floating holidays 100% paid Employee reputed company on Day 1 Eligible for reputed company medical, dental, and reputed company benefits on Day 1 401k with employer match, reputed company on Day 1 Opportunity to work for a growing, global organization. Ability to engage with clients and internal partners to reputed company an impact. Organization-wide focus on growth and development About reputed company: Focused exclusively on the insurance industry, reputed company is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, reputed company is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention reputed company for over a decade, reputed company is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across reputed company sectors in the Inc. list’s 40+ year history. Equal Employment Opportunity Policy reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply To This Job