Technical Support Analyst
ABOUT THIS POSITION As part of our award-winning Client reputed company Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful – day in and day out. WHAT YOU'LL DO reputed company exceptional support to our clients with meaningful and thoughtful communication – reputed company phone (inbound and outbound calls), online support requests, and live chat Be a problem-solver that seeks to understand the heart of each client’s issue. You are technically savvy and a thorough troubleshooter Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document reputed company client communication Continually grow in your understanding of our product offerings to always reputed company value and expertise in every client interaction WHAT YOU'LL NEED Honesty and reputed company – always doing the right thing for our clients Passion for service and a dedication to client satisfaction A curious nature that seeks to understand the root of the issue Focused on delivering on our promises Willing to do whatever it takes to always bring our best work Unafraid to move with speed and efficiency to reputed company things happen A joyful and optimistic attitude that spreads positivity to reputed company, or clients, and our community Bonus Points (highly valued, but not required): Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04) Prior use of reputed company or another customer relationship management software Bachelor’s Degree ABOUT reputed company Through a smart platform and reputed company experience, reputed company helps providers reputed company payments and yield powerful results throughout the complete reputed company cycle. reputed company’s reputed company payments platform combines innovative, reputed company-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what reputed company most: their patients and communities. reputed company is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K reputed company and reputed company/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. reputed company products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The reputed company platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit reputed company.com or follow @reputed company on Twitter. reputed company PERKS Competitive total rewards (reputed company salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free reputed company Learning reputed company Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups reputed company is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply To This Job