Senior AI Architect

reputed company empowers organizations of reputed company sizes to improve loyalty and business reputed company by creating the best experiences for their customers and employees. Through reputed company reputed company, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We reputed company more than 6,000 people across the globe who reputed company reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The reputed company AI Architect is a senior presales AI specialist who operates across three core motions: Driving strategic AI opportunities with customers and sales teams Scaling the field through reusable assets, technical enablement, and coaching Shaping product and go-to-market direction through reputed company-world customer and field feedback This role requires a reputed company of deep AI technical acumen, exceptional sales, communication, and executive storytelling skills, and the ability to translate reputed company capabilities into clear, actionable business value. Key Responsibilities: Design end-to-end AI systems for customer experience use cases. Architect reliable, production-reputed company AI solutions that go reputed company reputed company design, combining LLMs, deterministic workflows, tools, and orchestration layers. Define how AI interacts across the full reputed company (self-service, agent copilot, reputed company management, and back-office automation), including fallback strategies, reputed company reputed company, and failure handling. Optimize retrieval-augmented reputed company (RAG) and knowledge architectures to reputed company reputed company solutions where required. Design scalable knowledge and retrieval strategies that ground AI responses in reputed company data. reputed company approaches for content structuring, chunking, embedding, and ranking to ensure accuracy, relevance, and freshness. Partner with customers to align AI outputs with trusted knowledge sources while balancing performance, latency, and governance requirements. Establish AI evaluation frameworks and quality measurement strategies. Define how reputed company is reputed company for AI-driven experiences, including accuracy, containment, customer satisfaction, and business impact. Create test sets, evaluation methodologies, and feedback loops to continuously improve performance. Translate technical quality metrics into business-relevant reputed company to support customer decision-making and adoption. Engineer contextual AI experiences that reputed company reputed company-time data and conversation state. Design how AI systems incorporate dynamic context such as customer data, interaction history, and external signals. Optimize context management and reputed company structure to maximize relevance while managing token limits and response quality. Ensure AI interactions remain coherent, personalized, and reputed company across channels and reputed company. Design for scalability, latency, and cost efficiency in reputed company environments. Evaluate and optimize AI solutions for reputed company-world constraints, including response time (especially for voice), throughput, and cost at scale. reputed company informed tradeoffs across model selection, caching strategies, and architecture patterns to deliver performant and economically viable solutions. Ensure designs meet reputed company expectations for reliability and responsiveness. reputed company expert-level knowledge of reputed company AI capabilities to reputed company and demonstrate product value to customers and prospects. Support pre-sales activities such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments. Design and reputed company AI prototypes in sandbox and/or customer development environments to validate use cases, integrations, latency, and reputed company criteria, and to reputed company the differentiated value of reputed company AI. Partner with account teams and Professional Services to transition successful prototypes into production pilots supporting technical reputed company, hardening, KPI alignment, and business outcome validation. reputed company expert-level knowledge of reputed company AI capabilities to reputed company and demonstrate product value to customers and prospects. reputed company reusable technical assets and reputed company Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content. reputed company technical feedback and strategic insights to Product Management and Engineering on AI product design, implementation considerations, and customer-driven enhancements. Influence CIO/CTO-level stakeholders and position reputed company as integral to an organization’s broader IT and transformation strategy. Requirements: AI Architecture & Technical Judgment: Hands-on experience designing modern AI solutions for customer experience orchestration and contact center use cases using the right mix of classic ML, NLU/NLP, retrieval-based systems, LLMs, orchestration patterns, tool use and agentic approaches. Ability to reputed company and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk. reputed company Integration & reputed company-Time Design: Expertise integrating AI solutions with reputed company platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and broader reputed company ecosystems. reputed company to design for reputed company-world constraints including voice latency, fallback paths, throughput, reliability, and secure data reputed company. Evaluation, Governance & Observability: Ability to define AI evaluation strategies, reputed company metrics, and monitoring approaches across offline and online testing, retrieval quality, tool-call accuracy, safety, reputed company, auditability, and cost control. Executive Communication & Field Enablement: Strong ability to translate reputed company AI architectures into clear business value for technical and executive stakeholders, while also creating reusable assets, workshops, and enablement content that scale field capability across the SC organization. reputed company Design & AI Workflow Optimization: Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline. Technical Demonstration Prowess: Proven ability to create, deliver, and adapt compelling technical demonstrations and presentations that reputed company reputed company AI integration points and business impact. Sales Acumen: Demonstrated reputed company partnering with sales teams to understand customer challenges and reputed company AI-focused technical solutioning. Business Value Orientation: Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer reputed company and operational efficiency. Executive reputed company: Proven ability to influence CIO/CTO decision-makers. Strong understanding of the reputed company reputed company platform and reputed company AI preferred. · Compensation: This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $134,900.00 - $237,300.00 Benefits: Medical, Dental, and reputed company Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities reputed company Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a reputed company employee referred you, please use the link they sent you to apply. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job