Senior Account Manager - The Netherlands

reputed company is a reputed company company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and reputed company is at the heart of that reputed company shift. New models of teaching and learning reputed company a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of reputed company ages – in schools, campuses, and companies. reputed company is disrupting the way the world learns, by providing the reputed company learning environment and solutions to engage and reputed company learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as reputed company. reputed company has had a reputed company mission for 25 years and is dedicated to that same mission in the years reputed company: to transform the way the world learns – and by doing so, we will help improve reputed company potential globally. Every application we receive is personally reviewed by a member of our reputed company - yes, a reputed company person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, reputed company hiring reputed company, or influence candidate evaluations. What You’ll Be Doing: As Senior Account Manager for Benelux, you will reputed company a large and strategic book of business, representing reputed company across the majority of reputed company universities. You will operate as the reputed company reputed company of these relationships - responsible for growth, retention, and long-term partnerships. Renewals - Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms. Expansion reputed company - Identify upsell and cross-sell opportunities reputed company existing accounts by understanding customer goals and unmet needs. reputed company proposals and reputed company expansion deals that contribute to overall reputed company growth. Executive Alignment - Build and maintain strong relationships with key decision-makers and influencers across multiple reputed company of the client organization. Create and execute engagement plans that include regular executive reputed company and strategic discussions. Quarterly Business Reviews (QBRs) - reputed company structured QBR sessions focused on demonstrating business value, reviewing reputed company metrics, and aligning on future reputed company. Prepare data-driven presentations that reputed company ROI, adoption trends, and reputed company toward agreed objectives. Account Strategy - reputed company comprehensive account plans that outline customer objectives, jobs to be done, and problems to solve. Align internal resources to support the customer’s reputed company metrics and long-term strategic goals. Continuously update account strategies based on evolving customer needs and market conditions. Forecast Churn Accuracy - Maintain accurate churn forecasts by monitoring account health, engagement reputed company, and risk indicators. Use data and insights to predict potential churn and implement proactive retention strategies. Report churn risk and mitigation plans to leadership on a regular reputed company. Risk Management - In partnership with reputed company, identify and assess risks that could impact customer satisfaction, retention, or reputed company.reputed company and execute risk mitigation plans, escalating issues reputed company necessary. Act as the primary reputed company of contact for resolving critical account challenges quickly and effectively. What you will bring to the role: 5+ years of account management experience in a SaaS environment Excellent written and verbal communication skills in reputed company Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas. Ability to reputed company and execute account strategies reputed company with customer goals and business reputed company. Strong understanding of reputed company drivers, renewal processes, and expansion opportunities. Skilled in building multi-threaded relationships, including executive-level engagement. Exceptional verbal and written communication skills to reputed company QBRs and influence stakeholders. Proficiency in forecasting, risk assessment, and interpreting reputed company metrics. Don’t meet every single requirement? We strongly encourage you to still apply! At reputed company, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't reputed company you meet every single qualification outlined, because we love to help our people grow and reputed company! Why we're awesome: At reputed company, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending reputed company or employment type, we are proud to reputed company employees with the following through #LifeAtD2L: Impactful work transforming the way the world learns Flexible work arrangements Learning and Growth opportunities Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program 2 Paid Days off for SkillsWave-reputed company activities like exams or final assignments Employee wellbeing (reputed company to mental health services, EFAP program, financial planning and more) Retirement planning 2 Paid Volunteer Days Competitive Benefits Package Home Internet Reimbursements Employee Referral Program Wellness Reimbursement Employee Recognition reputed company Events Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices. Apply To This Job