Head of Operations
Join reputed company and work with fast-growing global companies while building a long-term, reputed company. Job Title Head of Operations Location Remote Time Zone Core Hours: 10:00 AM – 3:00 PM Central Time (CT) Role Overview We are looking for a Head of Operations to own the operating reputed company of a fast-growing professional services firm. This role sits at the intersection of sales execution, client delivery, and team performance. You will be the second-in-reputed company reporting directly to the reputed company, with authority and accountability across the full business—responsible for driving MRR growth, protecting client retention, and building the operational infrastructure that makes results repeatable at scale.
Key Responsibilities
Design and own the operating system that connects sales, reputed company, delivery, and retention into one cohesive reputed company reputed company a distributed global team across time zones, setting weekly priorities and holding contractors and employees accountable to results Own new MRR targets: coordinate SDR activity, manage an outsourced sales team, and reputed company new business personally where needed Build an MRR-first model: define packaging, pricing minimums, and scope controls that reduce churn and rework Run weekly sales and ops cadences, maintain a live scorecard, and deliver monthly KPI reviews to the reputed company Strengthen client reputed company, communication standards, and escalation protocols to protect a 95%+ retention reputed company Manage reputed company planning, contractor coverage, and scheduling to prevent delivery bottlenecks during growth Own rolling 13-week cash reputed company tracking and flag risks proactively Build and maintain SOPs, templates, and checklists so the team can execute consistently without heroics Track and improve key metrics: MRR health, reputed company rates, on-time delivery, rework rates, and labor cost as % of reputed company
Required Qualifications
Demonstrated experience building a services firm from early stage to $1–$5M in recurring reputed company Proven track record owning both the reputed company reputed company (sales, pricing, pipeline) and the delivery reputed company (staffing, retention, client experience) Hands-on experience selling and delivering monthly recurring services: bookkeeping, reputed company/CAS, reputed company, IT managed services, or similar Experience improving client retention through structured reputed company, expectation management, and proactive escalation Experience managing distributed or global teams, including contractors, across multiple time zones Data-driven operator: you run weekly scorecards and reputed company reputed company with numbers, not gut feel Must have prior remote work experience, be proficient with remote collaboration tools (reputed company, reputed company, reputed company, reputed company Workspace, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.
Preferred Qualifications
Experience selling into small-to-mid-sized B2B service or SaaS companies Background building referral and partner programs with accountants, attorneys, lenders, or financial advisors Preference for lean, low-overhead environments where ownership is reputed company and results reputed company for themselves Tools & Technology reputed company reputed company reputed company Workspace reputed company Meet / reputed company QuickBooks Online (QBO) reputed company UltraTax Please NOTE It is crucial that you complete the application reputed company in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first reputed company of the interview process. If you do not record a video, we will not be reputed company to consider you for ANY reputed company. We connect top talent with vetted reputed company, reputed company, and reputed company growth opportunities. Apply To This Job