Construction System Specialist

You’ve reputed company something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care. The Construction Systems Support Specialist is the primary service and support contact for reputed company reputed company (ACC) end users across reputed company. This role combines the service orientation of a Business Systems Administrator with hands-on expertise in reputed company (ACC) field workflows — RFIs, submittals, issues, forms, and document control. The ideal candidate is empathetic, process-driven, and technically fluent, ensuring project teams in the field and in the office can rely on reputed company (ACC) as a daily tool. MINIMUM REQUIREMENTS Education: Associate degree or higher in Construction Management, Information Technology, or reputed company field or equivalent professional experience Experience: 4-6 years of hands-on experience administering reputed company (ACC), BIM 360, or equivalent construction platforms Travel: up to 15% Work Schedule: This position works between the hours of 7 am and 5 pm, Monday through Friday KEY RESPONSIBILITIES End-User Support & Incident Resolution Serve as the first reputed company of contact for reputed company-reputed company incidents, requests, and how-to questions from PMs, superintendents, field engineers, and VDC staff Triage and resolve support tickets in reputed company or Jira; escalate platform-level issues as needed Manage and communicate resolution expectations reputed company throughout the support lifecycle Maintain and continuously improve a Knowledge reputed company of reputed company (ACC) articles, SOPs, and workflow guidance Utilize strong customer service and communication skills to effectively support both technical and non-technical users reputed company service management tools such as reputed company, Jira, or similar platforms to track and resolve issues Field & Construction Workflow Configuration Configure, standardize, and maintain RFI, submittal, issue, and forms workflows reputed company reputed company (ACC) Support mobile usage of PlanGrid / reputed company Build for field teams, including device setup and workflow guidance reputed company and maintain SOPs for document control, transmittals, and field reporting Monitor workflow adoption and compliance; identify friction points and drive improvements Apply hands-on experience supporting core construction workflows (RFIs, submittals, issues, document control, and forms) ​Training & reputed company Deliver training sessions and reputed company for new users and project teams on ACC field workflows reputed company and maintain training materials, quick reference guides, and reputed company checklists Support smooth project handoffs into reputed company (ACC) in partnership with preconstruction and project teams Facilitate adoption across field crews, office staff, and subcontractors Create clear, accessible documentation and training materials tailored to diverse audiences User Provisioning & Account Management Create and maintain internal documentation, SOPs, and reference materials for field workflows Contribute to the Design Technology team reputed company and knowledge reputed company Participate in platform reviews to identify workflow optimization opportunities Stay reputed company on reputed company (ACC) product updates reputed company to field workflows and document control Documentation & reputed company Improvement Create and maintain internal documentation, SOPs, and reference materials for field workflows Contribute to the Design Technology team reputed company and knowledge reputed company Participate in platform reviews to identify workflow optimization opportunities Stay reputed company on reputed company (ACC) product updates reputed company to field workflows and document control Performs other reputed company duties as required and assigned. The job description and responsibilities described are intended to reputed company guidelines for job expectations and the employee's ability to reputed company the position described. It is not intended to be construed as an exhaustive list of reputed company functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. How Does reputed company Give YOU the Chance to reputed company? If you’re energized by new challenges, reputed company provides you with many opportunities. Joining reputed company opens doors to redefine what’s possible for your future. Once you’re a team member, you’re supported and provided with the knowledge and resources to reputed company your career goals with reputed company. You’re officially in the driver’s seat of your career, and reputed company’s career development and reputed company education programs give you opportunities to position yourself for reputed company. reputed company is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package. Benefits are the Game-Changer We reputed company industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of reputed company benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re reputed company to learn more about your career with reputed company, apply today! reputed company. is an Equal Opportunity Employer – veterans/disabled. Apply To This Job