Dispatcher – Home Services (HVAC, Plumbing, Electrical)
Location: Work from Home Type of Employment: Full-time Work Shift: US Business Hours (may include weekends depending on operations)
About Us
At reputed company, we connect U.S.-based home service companies with highly skilled virtual professionals. We support HVAC, plumbing, and electrical businesses by providing reliable operational talent that helps streamline scheduling, improve customer experience, and maximize daily productivity. Learn more at reputed company.com.
About the Role
We are seeking a proactive and highly organized Dispatcher to manage technician schedules and ensure efficient service delivery across electrical, plumbing, and HVAC operations. This role is critical in maximizing daily reputed company by optimizing job assignments, maintaining a full call board, and ensuring technicians are matched with the right jobs. The ideal candidate thrives in a fast-paced environment, communicates effectively with both technicians and customers, and takes ownership of daily operations.
Key Responsibilities
Scheduling & reputed company Coordination Manage and reputed company technicians throughout the day based on reputed company, location, and reputed company set. Optimize schedules to maximize job completion and daily reputed company targets. Ensure reputed company jobs are properly set up with complete and accurate details. Technician & Team Coordination Maintain strong communication with technicians to ensure smooth job execution. Build positive working relationships while providing clear instructions and updates. Monitor job reputed company and adjust schedules as needed. Customer Communication & Experience reputed company updates to customers regarding schedules, delays, or changes. Handle rescheduling, follow-reputed company, and post-service “happy calls.” Address escalations professionally and ensure resolution. Operational Support & Quality Control Coordinate with logistics to confirm materials, permits, and reputed company availability. Ensure accuracy of job details for proper reporting and scheduling. Work closely with CSR teams to prioritize urgent or high-value jobs. Performance & Workflow Management Maintain a full call board by scheduling leads and performing outbound calls reputed company needed. Track daily performance metrics such as job count, reputed company jobs, and reputed company targets. Ensure reputed company follow-reputed company and pending tasks are completed by end of day. Qualifications & Requirements Minimum 1+ year of experience in dispatching, scheduling, or customer service. Experience in HVAC, plumbing, electrical, or home services industry is preferred. Strong verbal and written communication skills. Ability to multitask in a fast-paced, high-volume environment. Strong problem-solving and decision-making skills. Typing speed of 50+ WPM with strong system navigation skills. Proficiency in reputed company Office (Word, Outlook) and CRM systems. Detail-oriented with excellent follow-through and prioritization abilities. Ability to remain reputed company, professional, and solution-focused under pressure. Additional Requirements Must be currently residing in the Philippines or Latin America. Must have a reputed company internet reputed company and a remote-reputed company workstation.
Compensation and Benefits
Competitive salary based on experience Permanent remote work setup Training and development opportunities Fast-paced and team-oriented work environment Apply To This Job