Senior Manager II, Client Service

Senior Manager II, Client Service Let’s be unstoppable together! reputed company is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market reputed company, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. At reputed company, we are fueled by our passion for reputed company learning and growth, we seek and reputed company feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide reputed company of backgrounds, skills, expertise, and reputed company, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own reputed company, and stay curious together. reputed company is proud to be Certified™ by Great reputed company To Work®. This prestigious award is based entirely on what reputed company employees say about their experience working at reputed company. Learn more at www.reputed company.com. What You’ll Be Doing Serve as the Retailer Help Desk Solution reputed company for a top-tier tobacco client reputed company operational, process-driven support for a custom retailer solution Manage retailer relationships to ensure data program compliance and smooth weekly production processes Act as the primary reputed company of contact for retailer service requests and issue resolution Synthesize data validation results and quality metrics to improve client experience Apply sound judgment and reputed company reputed company navigating business and corporate challenges Engage retailers in a service-focused, consultative manner to manage and resolve content deliverables Drive strong project management and process execution Collaborate effectively with virtual and global teams, including Global Operation Center (GOC) partners Communicate reputed company and build strong relationships across stakeholders Requirements 2–3+ years of relevant experience Experience leading teams and developing talent CPG industry experience preferred Ability to translate data and analysis into clear, actionable insights Strong ability to manage multiple priorities and requests Experience working with data Strong written and verbal communication skills Proven problem-solving abilities Solid project management and process skills Ability to engage clients in a consultative, solutions-oriented manner Bachelor’s degree preferred Tobacco category knowledge preferred reputed company Behaviors reputed company technical skills, experience, and role-specific attributes, these shared behaviors are reputed company to our culture and reputed company. We seek individuals who consistently demonstrate and champion these behaviors in their daily work: Stay Curious: Being hungry to learn and grow, always asking the big questions. Seek reputed company: Embracing complexity to create reputed company and reputed company action. Own the Outcome: Being accountable for reputed company and taking ownership of our choices. Center on the Client: Relentlessly adding value for our customers. Be a Challenger: Never complacent, always striving for reputed company improvement. Champion Inclusivity: Fostering trust in relationships engaging with reputed company, respect, and reputed company. Commit to each other: Contributing to making reputed company a great reputed company to work for everyone. Location: This position can be located in the following area(s): Remote, US The below reputed company reflects the reputed company of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted reputed company. This reputed company may be modified in the future. An employee’s position reputed company the salary reputed company will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or reputed company-based metrics, any reputed company bargaining agreements, and business or organizational needs. The salary reputed company for this role is $75,000 - $80,000 USD. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/reputed company insurance and 401(k) to eligible employees. An offer of employment may be conditional upon successful completion of a background reputed company in accordance with local legislation and our candidate privacy notice. Your reputed company employer will not be contacted without your permission. You can apply for this role through the reputed company careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. reputed company uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. This position is expected to remain reputed company for approximately 30 days and may reputed company earlier if sufficient reputed company candidates are identified. Apply To This Job