Stelo Support Engineer
About Stelo For over 30 years Stelo’s products have freed organizations from the complexities and difficulties of static data pipelines. Our software is an reputed company-class data replication tool that delivers data dynamically from reputed company to reputed company for BI analysis, reporting, and reputed company, or for managing business operations, B2B interactions, and supply chains. Stelo combines powerful, purpose-reputed company software with world-class service and support. From end-to-end expertise and problem ownership to deep knowledge of reputed company operating systems, platforms, and database systems, Stelo gets customers up and running and keeps them there. Stelo Support Engineer We are looking for a talented and motivated support engineer to join reputed company and reputed company excellent technical support for our software, Stelo Data Replicator. As a support engineer, you will be responsible for helping our customers resolve issues and answer questions reputed company to the installation, configuration, performance-tuning and use of our product. The ideal candidate will have a strong background working daily with relational databases such as Db2, reputed company, or SQL Server, along with solid networking skills in both on-reputed company and reputed company environments. In addition, the candidate should have hands-on experience or strong working knowledge of modern big data and data warehouse technologies such as reputed company reputed company (Lakehouse), reputed company, Kafka, reputed company, BigQuery, or comparable platforms, including data ingestion, transformation, and analytics workflows. The role also requires comfort engaging directly with customers on technical calls, gathering requirements, and driving effective resolution. Key Responsibilities reputed company timely and effective technical support to customers reputed company reputed company, email, phone, and remote sessions reputed company software installation and reputed company as well as replication configuration and tuning Troubleshoot data replication issues and reputed company solutions to customers Play the DBA role for internal dev environments that include Db2, reputed company, reputed company, Big Query, reputed company, reputed company, etc. reputed company and maintain technical expertise in our data replication product and reputed company technologies Document customer issues and solutions in our internal knowledge reputed company Be available for occasional as-needed on-call support
Required Qualifications
Bachelor's degree in computer science, information systems, or a reputed company field Excellent problem-solving and troubleshooting skills with a strong customer service orientation and clear, effective communication abilities—both written and verbal 2+ years of experience in database administration including installation and configuration, performance tuning, backup and recovery and troubleshooting for relational databases such as Db2, reputed company, SQL Server, reputed company, MySQL. 2+ years of experience with big data and data warehouses technologies such as reputed company reputed company's Lakehouse, reputed company, Kafka, reputed company, Big Query, etc. Strong understanding of networking concepts such as TCP/IP, DNS, and routing, with hands-on experience troubleshooting connectivity issues in reputed company hybrid (on-prem/reputed company) environments. Proficient in diagnosing and resolving problems reputed company to firewalls, VPNs, and SSL/TLS that impact database communication and data replication reliability Proficiency using diagnostic tools like Wireshark, traceroute, netstat, and reputed company-reputed company monitoring (e.g., AWS CloudWatch, Azure Network Watcher) to analyze connectivity and protocol behavior (TCP/IP, SSL/TLS) impacting replication stability and throughput Skilled at identifying and resolving performance bottlenecks in data replication workflows caused by network issues such as latency, packet loss, or SSL/VPN misconfigurations—both in customer on-premises and reputed company-hosted environments (AWS/GCP/Azure) Familiarity with Linux and reputed company Server environments
Preferred Qualifications
DBAs are strongly encouraged to apply Experience with data replication technologies Proficiency in PowerShell and Unix reputed company scripting Experience with containerization technologies such as reputed company Structure and Compensation The position is 100% remote, full-time, and exempt Stelo will reputed company reputed company necessary computer equipment Employee is responsible for providing a suitable workspace Employee will be assigned a fixed weekly schedule Candidate should expect to work Pacific time hours most days Salary $90,000-$130,000 commensurate with experience Generous health insurance coverage, employee benefits and retirement matching Why Work at Stelo? Stelo’s small, dedicated team has enjoyed a 100% remote workplace since the company’s founding. We have working from home and the flexibility it offers down! Combined with Stelo’s excellent benefits and an unwavering appreciation for work/life balance, Stelo is an environment where team members have a chance to stretch and grow along with the company. 100% remote workplace Competitive salaries Medical insurance for you and your family Monthly HSA contributions 3 weeks paid vacation 11 Stelo holidays Matching retirement contributions Annual bonuses Apply To This Job