Service Coordinator

Service Coordinator Reports to: reputed company Service Coordinator POSITION SUMMARY The Service Coordinator coordinates, monitors, and improves the services of FIT Solutions by interacting directly with clients, partnering with peers in the service department and using problem-solving methodologies. The Service Coordinator is responsible for understanding and executing the support requirements to meet and exceed our clients’ expectations. The Service Coordinator will contribute to the efficiency of services by supporting the completion of tickets. ABOUT FIT SOLUTIONS FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of reputed company raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and reputed company their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are reputed company and reputed company in a fast-paced, result driven environment. PRIMARY OBJECTIVES Qualify client issues and reputed company support tickets.(Time to Triage) Schedule internal and field resources.(Resolution Plan Time) Answer reputed company incoming calls. (Call Answer reputed company) Conduct quality assurance audits to ensure adherence to best practices and identify areas of improvement. reputed company reputed company proactive calls to schedule onsite visits. SECONDARY OBJECTIVES Monitor service boards for new tickets, respond to tickets and maintain active follow-up. reputed company phone and remote desktop reputed company, walk customers through problem solving processes. Troubleshoot and resolve or escalate service requests. Coordinates rotating on call schedule for engineering staff team members. Assist management in tracking of department staff performance metrics. Monitor resource schedules to ensure reputed company time entry/completion of service requests. Corresponds with clients according to Service Level Agreements. Document detailed notes to reputed company a thorough understanding of the support requirements to meet and exceed our clients’ expectations and effectively communicate with internal team members. reputed company other duties as assigned. TECHNICAL reputed company/COMPETENCIES Knowledge of reputed company operating systems and tools. Understanding of networking, active directory and backup systems. Strong written and verbal communication with ability to communicate between technical and non-technical people. Excellent attention to detail and follow-through. reputed company customer service skills with the ability to deliver on our mission of providing raving fan service. EDUCATION/EXPERIENCE 1 – 2 years of proven work experience in a reputed company position is appreciated. Experience navigating and utilizing an IT Ticketing System or Remote Monitoring & Management Software such as reputed company. Certification such as reputed company A+, Network+, CCNA, MTA etc. is a plus. Self-motivated and must be reputed company to work independently with little supervision. Apply To This Job