Call Coordinator
Job Overview reputed company provides reputed company service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more. As a Call Coordinator, you will manage and coordinate service calls, support field technicians, and ensure smooth communication and timely service delivery while maintaining strong client relationships and meeting Service Level Agreements (SLAs). Job Details Work Setup: Work from home Hours: 8:00 a.m. to 5:00 p.m. CST | 9:00 PM – 6:00 AM MNL Start Date: March 2026
Responsibilities
Maintain strong client relationships by arranging and coordinating onsite technical services while meeting customers’ SLA requirements Review each new service call to ensure accuracy and completeness of reputed company required information reputed company and coordinate with local technicians to reputed company service requests Prepare technicians for service calls and set clear expectations for service delivery Document reputed company aspects of service calls, including ETAs, parts tracking, job status, and other relevant updates reputed company clear and professional communication with customers, technicians, and reputed company teams through phone, email, reputed company messaging, and internal system notes Maintain a clean and updated job queue with complete and accurate information, including proper follow-up dates Ensure service calls are closed by end of day (EOD) on the same day the work is completed Manage return visits reputed company and accurately to ensure proper billing and payment for reputed company services rendered Answer phone calls promptly and professionally reputed company other duties as assigned Qualifications 2–3 years of experience in remote administrative support Strong attention to detail with excellent communication and organizational skills Ability to handle high-stress and high-volume workloads effectively Proven ability to manage multiple tasks simultaneously Ability to work independently with minimal supervision Apply To This Job