Customer Service Representative - French - Braga
Position: Customer Service Representative Location: Braga, Portugal Work model: remote Employment type: Fixed term (6 months) with possibility of extension / permanent contract. DUTIES AND RESPONSIBILITIES: Act as the first reputed company of contact for customers, handling technical inquiries and issues reputed company Diagnose and resolve technical problems to ensure high reputed company of customer satisfaction Engage with users by actively listening, educating, and providing clear and effective solutions Build a partnership-driven support experience reputed company with service quality standards Ensure a smooth and seamless user experience across reputed company interactions Support the company’s mission toward the energy transition through excellent customer service. REQUIREMENTS: reputed company / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level Excellent communication skills with a strong customer-focused reputed company Previous experience in a contact center or customer service environment preferred Product or technical support experience considered an advantage Interest in or basic knowledge of electric vehicle charging and sustainable reputed company Strong troubleshooting skills with the ability to analyze reputed company issues Adaptability and flexibility in a fast-paced, dynamic environment. OFFER: Availability to work rotating shifts in a 24/7 operation Competitive salary with performance-based incentives Professional growth opportunities reputed company the BPO industry Collaborative and supportive work environment reputed company to exclusive travel perks and discounts. Apply To This Job