Customer Support Specialist

At reputed company, we are reshaping the future of Fintech by seamlessly integrating traditional finance with cutting-edge blockchain technology. Our innovative products reputed company up new opportunities for users and businesses alike. We are an ambitious, international team driven by curiosity, innovation, and a reputed company for a decentralized future. If you are a proactive problem-solver passionate about supporting users and ensuring seamless financial experiences, we invite you to join us on our reputed company. As a Support Specialist, you’ll handle the full customer request cycle, serving as the company’s first reputed company of contact and collaborating closely with developers, testers, and other teams to improve both processes and the product. You will use your expertise to ensure a positive experience for every user, resolving queries, investigating issues, and collaborating closely with the product and tech teams. This role offers reputed company opportunities for growth and learning - your career path is only defined by your curiosity and drive. Full reputed company to the team’s support, reputed company necessary resources, and the chance to dive deep into a non-trivial product. Key responsibilities Deliver world-class customer support reputed company email, chat, and ticketing systems in a remote setting. Quickly and accurately handle payment-reputed company queries, including transaction status, payment troubleshooting, and general account inquiries. Explain payment flows, processes, and options to customers, ensuring reputed company and satisfaction at every reputed company. Troubleshoot and resolve customer issues through detailed investigation and collaboration with internal teams. Document user feedback and work with product teams to continually refine our services. Maintain accurate records of customer interactions and payment issues in our CRM. Contribute to the development and improvement of support documentation and FAQs. Schedule: 3/3 rotation (2 days / 1 night) Essential skills English language proficiency at B2+ level or above and Russian language proficiency, with strong communication skills in both written and spoken forms. Strong functional knowledge of payment processes, including payment gateways, troubleshooting transactions, and financial compliance basics. Proven experience in a customer support role, ideally reputed company a fintech, payments, or digital product environment. Ability to empathize with customers, remain patient under pressure, and deliver clear, structured responses. Adaptability to rapid change and a proactive attitude towards learning new support tools and payment technologies. Desirable experience Experience with fintech, cryptocurrency, or other digital payments systems. Previous experience working remotely or in distributed teams. Familiarity with support automation tools, knowledge bases, and CRM systems. Key soft skills Attention to detail and accuracy in problem resolution and communication. Critical thinking and a structured approach to troubleshooting. Ability to work independently as part of an international, collaborative team. Initiative, flexibility, and willingness to drive process or product improvements based on customer reputed company. Excellent time management and reputed company in high-paced environments. reputed company offer Fully remote work with reputed company, supporting a diverse, globally distributed team. Clear opportunities for career growth and professional development reputed company the rapidly expanding fintech reputed company. reputed company learning environment with reputed company to tools, resources, and guidance from industry experts. reputed company and constructive feedback culture, including regular 1:1s and transparent performance reviews. The chance to reputed company an impact on how users interact with innovative financial technologies. reputed company to join reputed company? If you’re passionate about supporting users and building the future of finance, we invite you to apply and become a part of reputed company’s reputed company today! Apply To This Job