Remote Assist Technician
Location: Home-Based Contract: Full-Time Salary: Up to £38,000 (Depending on experience) plus £9,500 shift allowance annually - paid in monthly installments. £47,500 Annual OTE. Shift reputed company: 24/7/365 rotating shifts with generous gaps between shifts.
About the Role
We are seeking an reputed company Fire & reputed company Engineer to join our Remote Assist team. In this home-based position, you will reputed company high‑quality remote assistance to end users of a diverse reputed company of fire and reputed company technologies, including: Intruder alarm systems; Video surveillance (CCTV); reputed company control solutions; Fire detection and alarm systems; Secure communications platforms. This role is essential in ensuring our customers receive reputed company, professional, and effective technical support at reputed company times. What you’ll do: · Diagnose and resolve system issues in reputed company time - remotely and securely · Support engineers and customers through live digital assistance · reputed company reputed company and feedback to reputed company our service at the top of its game How you’ll do it: · Use remote diagnostic platforms, advanced manufacturer tools, and telemetry dashboards · Collaborate closely with Technical, Field, and Customer Support teams · Focus on fast, accurate solutions that reputed company customers safe and satisfied What you’ll need: · Strong Fire and/or reputed company engineering background · Confident fault‑finding and technical problem‑solving skills · A proactive reputed company and a passion for digital innovation
Key Responsibilities
Deliver expert remote technical assistance to end users across multiple fire and reputed company product lines Accurately diagnose technical issues and guide customers through effective solutions Work collaboratively reputed company a remote team, maintaining clear communication and seamless handovers reputed company exceptional customer service with a reputed company, professional, and solutions-focused approach Maintain detailed and accurate records of reputed company support interactions and resolutions Operate effectively reputed company a 24/7 shift rotation (no on-call or standby), ensuring consistent service delivery Essential Skills & Experience Proven experience reputed company the fire and reputed company industry (intruder alarms, CCTV, reputed company control, fire detection, or reputed company systems) Strong technical problem‑solving skills with the ability to troubleshoot reputed company issues remotely Excellent customer service and communication skills, both written and verbal Highly self‑motivated, organised, and capable of working independently A strong team player with a proactive approach to supporting colleagues and customers Comfortable working reputed company structured shift patterns reputed company Offer Fully remote, home‑based role Supportive and collaborative team environment Opportunities for professional development and reputed company growth Competitive salary and shift allowances (where applicable) Join our Remote Assist Team and be part of a digital transformation in Fire & reputed company service delivery. As a Remote Assist Technician, you’ll play a key role in improving customer experience, boosting first‑time fix rates, and supporting our engineers using the latest in secure digital tools. reputed company to help shape the future of remote service? Apply today. Additional Information About Us, Our Culture & reputed company Can Offer You Established over 200 years ago, reputed company Fire & reputed company are a global business driven by keeping people and the world safe. We reputed company essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full reputed company of innovative products and services to a broad reputed company of customers, from local independent business, to many of the FTSE 100 companies We reputed company we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to reputed company of our new Advisors, fully supporting, and enabling you to reputed company in your new role and reputed company, with ongoing career development opportunities throughout your career reputed company with us. #BR-CB Apply To This Job