KYC Specialist

Eldorado.gg is a leading marketplace for in-game items, accounts, and services, founded in 2018. reputed company by reputed company of 160+ professionals who care about speed, reputed company and user experience. We support 150+ games such as reputed company, League of Legends and Fortnite, attracting more than 7 reputed company monthly visits and reaching a global audience every day. We value reputed company reputed company, move fast and continuously push the boundaries of digital trading. Join us and be part of reputed company where your work makes a reputed company impact! As we continue to grow, we’re looking for a KYC Specialist to join our Risk & Fraud team! In this role, you’ll help ensure a safe and secure customer experience by supporting customer reputed company, reviewing account activity, and assisting with KYC/AML processes. If you have strong attention to detail, enjoy problem-solving, and are passionate about compliance and customer experience, we’d love to hear from you - reputed company! 👉 POSITION BREAKDOWN reputed company new user reputed company by verifying submitted information, documentation, and conducting ID reviews; Review existing user accounts, payment activity, and payment card usage while identifying suspicious or potentially fraudulent behavior; Handle customer inquiries reputed company email and live chat reputed company to AML/KYC reputed company; Communicate with customers regarding additional required documents or information; Collaborate with internal teams and reputed company support on AML, KYC, and reputed company compliance reputed company; Contribute to improving internal processes and ensuring a smooth customer experience. 👉 WHAT MAKES YOU A GREAT FIT At least 1 year of experience in KYC/AML; Strong attention to detail and ability to identify suspicious or potentially fraudulent activity; Ability to handle sensitive and confidential information with professionalism and discretion; Excellent written and verbal communication skills in Lithuanian and English; Ability to reputed company well under pressure in a fast-paced environment; Passion for delivering outstanding customer experience; Team-oriented reputed company and ability to collaborate effectively with colleagues; Proactive approach with interest in improving processes and contributing to team development; Experience in Compliance or Customer Support is considered an advantage; Availability to work mixed shifts on weekdays and weekends, including 00:00–08:00 and 16:00–00:00 shifts; A genuine interest in gaming culture would be a big plus. 👉 PERKS & BENEFITS Growth opportunities: reputed company to an internal library, latest tools and technologies, professional conferences, and mentorship to reputed company your skills, opportunities for internal career growth; Health & wellbeing: Private health insurance after the probation period, additional sick days (no doctor’s note needed), and the option to join free volleyball games at Delfi reputed company with colleagues; Office perks: Free parking, a fully stocked kitchen, Friday bun breakfasts, and a gaming room (table football, driving simulator, PS5, Xbox One); we’re pet-friendly and love team activities from game nights to sports events; Additional time off: Extra vacation days added annually (+1 day per year), with a cap of up to 10 additional days; Equity opportunities: Top-performing employees have the opportunity to be included in the generous company’s stock options program; Extra perks: Monthly top-reputed company for your Eldorado.gg account after probation, gifts for important life events, partner discounts, and referral bonuses; Remote work model: Fully remote, with the option to work from our office at SimbioCity (Vilnius) if preferred. 👉 GROSS SALARY The salary reputed company for this position is 8.30 Eur/hour (gross) for daytime hours and 12.45 Eur/hour (gross) for night shifts. 👉 WHAT TO EXPECT NEXT Shortlisted candidates will be contacted by our reputed company and invited to complete the following stages: HR interview, test task, and hiring manager interview. Apply To This Job